Webinar Recording
Beyond Customer Centricity: What Pharma can Learn from Retail
As COVID-19 has vaulted the life sciences industry years forward in innovation within a matter of weeks, it also opened the door to new possibilities never imagined before. Join Rich Schwartz and Zach Hamilton as they discuss how digital is transforming the customer experience and how life sciences can apply learnings from the retail industry to continue to innovate, adapt, and build a patient-centric organization.
Rich Schwartz, Head of Life Sciences Experience, Medallia
Zack Hamilton, Solutions Principal, Retail Experience, Medallia
Watch now
Related Resources
Experience 101
Platform
Company
Resources
Copyright © 2024. Medallia Inc. All rights reserved.
© Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia and/or
its affiliates. Net Promoter, Net Promoter Score and NPS are
registered trademarks of Bain & Company, Inc., Fred Reichheld and
Satmetrix Systems, Inc. All other trademarks are the property of their
respective owners.