Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
See results from brands like yours
Enterprise-Grade Platform
Explore all features and benefits
World-Class Service
Get support for crucial operations
AI Leadership
Follow our AI experience innovations
Global Impact
Improve the world beyond your own
Partner Network
Access approved, localized expertise
Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
Easily share data across systems and teams
Pricing
Expand your program with flexible pricing
Enterprise-Grade Security
Keep your business data safe and compliant
Solutions
Resources
Case Study
Auto & General Case Study: Promoters increased by 20% within first 18 months live
Auto & General, an Australian insurance company and recent recipient of the Australian Customer Service Excellence Award, is combating churn by shifting its customer-sympathetic culture to a customer-centric one. Since implementing Medallia’s CEM platform, Auto & General has seen an 11-point increase in NPS and its share of promoters has increased by 20%. Using multichannel communication and text analytics to close the loop in real time and identify root causes in customer feedback, Auto & General engages the entire organization around its customers.