Give your customers a seamless experience across channels and improve key experience metrics by meeting them where they are, on their terms.
Mindful by Medallia
“I love to wait on hold…” said no one ever
Mindful by Medallia removes hold time, giving customers a choice to engage as they prefer. The results? Balanced call volumes and an optimized contact center across FCR, AHT, and NPS without impacting call flows or creating idle time.
“I love to wait on hold…” said no one ever
Mindful by Medallia removes hold time, giving customers a choice to engage as they prefer. The results? Balanced call volumes and an optimized contact center across FCR, AHT, and NPS without impacting call flows or creating idle time.
Put the power back in your customer’s hands
We all know how frustrating it is to wait on hold and repeat ourselves over and over with different agents–your customers hate it, too! Give them their time back with Mindful by Medallia, our intelligent callback solution that removes hold time and gives your customers the power to connect with you on their own terms. With Mindful, it’s easy for customers to provide insight on why they’re calling, giving your agents a head-start to successful interactions and improving customer service experiences at scale.
Goodbye, hold time; hello, happier customers
Nearly every caller starts online, and now they can skip the IVR altogether. Mindful Scheduler allows customers to get in queue for a callback directly from your site, chatbot, or digital asset.
Lower idle time for customers and agents
Mindful Callback dials the customer side of the callback before bridging the call with the right agent, which maximizes agent occupancy while still providing a hold-free experience to callers.
Schedule change? We can handle that
Life happens and sometimes last-minute changes are necessary. With Mindful’s SMS-based callback notifications, those changes are quick and easy while guaranteeing customers still get the help they need at the time that’s best for them.
“It’s all about giving the customer the channel and the timing in which the customer wants to capture their interest with the brand. Mindful is one tool to do that—it’s really all about the customer experience.”
TIFFANY GLASS
Chief Digital & Technology Officer, 1-800-PACK-RAT
Mindful plays well with your existing contact center tech
Whether you’re on a legacy on-prem system planning your contact center’s digital transformation or already setup with a cloud-based CCaaS solution, Mindful is platform agnostic and our seamless integrations into leading contact center platforms expedite time to launch and deliver the fastest time to value.
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