Smart Topic Builder spotlights which topics to keep up on so you don’t miss a thing. It automatically suggests precise rules and topics for you to approve, so you focus less on settings and more on meaningful insights you can act on.

Smart Response uses AI to craft personalized, on-brand replies in seconds. No more typing from scratch—just focus on making things right.

Brands see an 80% reduction in response time with replies that are fast, consistent, and human where it counts.

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Intelligent Summaries instantly recap unstructured data like calls, chats, comments, feedback, and digital sessions. You’ll get the why, what, and how of an interaction right where you need it.
Brands are seeing a 400% average time savings on call and chat summaries, while spotting emerging themes and hidden shifts in a click.

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Medallia GenAI empowers teams to understand, respond, and act faster in your customers’ language. With Intelligent Summaries, Root Cause Assist, and Smart Response also available in Spanish, French and German, every insight is sharper—and every customer connection, stronger.

Coaching Intelligence uses GenAI to spot what matters, pull in past session highlights, and suggest personalized guidance, so managers can deliver sharper coaching that develops agents and moves the needle.

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