Learn the strategies that yield a constant stream of experience signals needed to improve customer relationships and increase loyalty.

Save thousands of employee hours with speech analytics that automatically transform millions of pieces of feedback into succinct, easy-to-understand metrics. Medallia Speech enables you to go from insights to action – fast – with support from our industry-leading text analytics, Athena AI, and acoustic sentiment analysis to surface actionable insights, including automatic tracking of KPIs like sentiment, emotion, script compliance, impact scores, and more surfaced from conversation data.