Save thousands of employee hours with speech analytics that automatically transform millions of pieces of feedback into succinct, easy-to-understand metrics. Medallia Speech enables you to go from insights to action – fast – with support from our industry-leading text analytics, Athena AI, and acoustic sentiment analysis to surface actionable insights, including automatic tracking of KPIs like sentiment, emotion, script compliance, impact scores, and more surfaced from conversation data.  

Don’t make your employees spend hundreds of hours tediously sifting through data. Instead, get an objective view of experiences with customizable Automated Scores that eliminate manual analytical processes. Choose criteria ranging from natural language understanding features to metadata – from surveys and other signals – to create scores that are most valuable to your business. Dozens of out-of-the-box Automated Scores can be used as-is or tweaked as needed. By eliminating cumbersome processes, you empower your employees to focus on more complex, fulfilling tasks that can provide even greater value to the business.

Medallia can accurately transcribe nearly any language or dialect you work with, making it easy to get the best transcripts for your analytics needs. Get insights into overtalk and other meta-level events for visibility into your customers’ experiences with the business. Medallia can handle mono, stereo, and mixed audio stored on the cloud, from on-premises contact center audio, and more.