Glossary
Engagement score
digital experience
A metric that scores user engagement levels on websites and apps on a scale of 0-10, with 10 indicating an exceptionally engaging customer journey. The more attentive users are, and the more positive interactions and behaviors they display, the better the engagement score. It makes up one of five pillars of experience that are measured to produce the digital experience score (DXS®) of a website or app.
Experience 101
Platform
Company
Resources
Copyright © 2024. Medallia Inc. All rights reserved.
© Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia and/or
its affiliates. Net Promoter, Net Promoter Score and NPS are
registered trademarks of Bain & Company, Inc., Fred Reichheld and
Satmetrix Systems, Inc. All other trademarks are the property of their
respective owners.