Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

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Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

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Run complex, global programs with self-service

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Close the loop and drive action quickly

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Uncover essential insights from every interaction

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Easily share data across systems and teams

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Overview

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Improve agent engagement and optimize service quality

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Experience 2024

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Glossary

Experience 101 > Glossary > Call volume

Call volume

contact center

Also known as contact volume, this refers to the amount of calls or contacts a given contact center receives during a defined period of time, such as a day, week, month, quarter, or year.

Experience 101
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