Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

Success Stories

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Enterprise-Grade Platform

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World-Class Service

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AI Leadership

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Global Impact

Improve the world beyond your own

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Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

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Ideas

Contact Center

Improve agent engagement and optimize service quality

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Expert research strategy, design, analytics, and deliverables

Overview

Agile Research

Consumer Intelligence

Video Research

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Discover

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exp

Experience 2024

See the exciting new releases from the keynote.

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Glossary

Experience 101 > Glossary > Average call time

Average call time

contact center

The total amount of time that a customer is engaged with an agent, including call transfers, hold time, talk time, and so on.

Experience 101
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