The Forrester Wave™: Text Mining And Analytics Platforms, Q2 2024

Customer experience spans many channels, but companies often miss crucial insights by relying solely on surveys. Unstructured text data from calls, chats, and reviews holds the key.

In The Forrester Wave™: Text Mining And Analytics Platforms, Q2 2024, Medallia was named a Leader, achieving the highest scores in 15 categories. Medallia’s omnichannel text analytics unifies feedback and uses AI to help you resolve issues, personalize experiences, and deliver real-time insights to frontline teams.

Download the full report to learn:

• Which trends are shaping the future of the text mining and analytics market
• Which criteria businesses should consider when purchasing a text mining and analytics platform
• Why Medallia achieved the top score in the current offering

“Customers looking for a fast time to value with OOTB (out of the box) omnichannel data models and language models tuned for multiple industries and business domains should put Medallia at the top of their shortlist.”