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Case Study

Great Customer Experience Starts with Listening

How Leading Brands Unlock AI-Powered, Omnichannel Insights

Discover how top organizations like Santalucía, Three UK, and DHL Express are going beyond surveys to turn customer signals into strategic action. From detecting risk and reducing churn to embedding CX into daily operations, these brands are transforming feedback into foresight with the power of Medallia.

Learn how:

  • Santalucía predicts and personalizes with AI-powered listening
  • Three UK connects CX to churn and complaint reduction
  • DHL Express acts on millions of signals across 123 countries

See how real-time insights are creating company-wide impact.

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Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…