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Case Study

Listening with Purpose: Choctaw Nation’s Journey to Community-Driven Excellence

How does one of the largest tribal nations in the U.S. create consistent, connected experiences across healthcare, hospitality, wellness, retail, gaming, and cultural programs?

Discover how Choctaw Nation unified feedback from 200+ programs, empowered 12,000+ associates, and built a culture where every comment becomes a catalyst for change.

Inside the story:

  • How real-time insights are shaping service and workforce decisions
  • The program that celebrates associates and fuels a culture of excellence
  • The measurable impact on satisfaction and loyalty across multiple service areas
Download Now

Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…