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< Blog

Market Research

October 9, 2025

Market Research

New Research Confirms Most CX Leaders Are Missing Critical Signals
CX practitioners are missing key insights by over-relying on surveys. Discover how conversational intelligence is now a competitive advantage, revealing…

September 16, 2025

Market Research

New Research Reveals Gen Z is Rewriting the Rules of Customer Experience
Your CX program might be missing key insights from younger generations. Discover what motivates younger consumers to provide feedback and…

March 18, 2025

Market Research

Top 2025 Customer Loyalty Statistics CX Professionals Need to Know
These customer loyalty statistics will inspire you to rethink your customer experience and employee experience strategies to deliver even stronger…

February 7, 2025

Market Research

To Spend, or Not to Spend? New Research Reveals Consumer Value Perceptions
Medallia Market Research uncovers how today’s consumers think about value in a few key industries, such as retail and hospitality.…

January 14, 2025

Market Research

Are CX Professionals Really Embracing AI in Customer Experience?
Most CX professionals say AI has met or exceeded their expectations, according to a new Medallia Market Research report.

November 14, 2024

Market Research

From Healthcare to Hospitality: What Our Latest Research Says About Winning Customers for Life in Your Industry
A new Medallia study reveals the latest customer loyalty research findings and what they mean for brands across healthcare, financial…

October 15, 2024

Market Research

How to Conduct Market Research for Your Customer Experience Program
Learn how to conduct market research that delivers actionable insights for driving customer growth and retention.

September 24, 2024

Market Research

4 Shocking Discoveries about Customer Loyalty
Medallia Market Research has recently unveiled new and unexpected customer loyalty insights — here is a quick overview of the…

September 11, 2024

Market Research

Why Is Market Research Important for Customer Experience?
Our experts weigh in on how market research supports customer experience — and why faster marketplace insights give brands a…

July 10, 2024

Market Research

How to Improve the Omnichannel Customer Experience
Omnichannel customer experience is critical — here’s how to improve CX across both physical and digital touchpoints. The customer’s journey…