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< Blog

Digital Experience

February 13, 2025

Digital Experience

Digital Trends in CX: Recent Shifts in App and Website User Experiences
New research reveals the top digital trends shaping the website user experience, app user experience, and overall customer experience.

June 4, 2024

Digital Experience

Journey Visualization Tools: Simplify Customer Journey Mapping on Websites and Apps
No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut down…

March 20, 2024

Customer Experience

Digital Customer Experience Trends to Watch in 2024
What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in…

January 26, 2024

Digital Experience

The Impact of Digital Transformation on Customer Experience
In the last decade alone, the field of customer experience (CX) management has undergone a revolutionary transformation. The integration of digital technologies…

May 23, 2023

Digital Experience

Best Digital Experience Books to Read in 2023
Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to…

May 5, 2023

Digital Experience

Website & Mobile App Experiences: What You Need to Improve Digital Channels
Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across websites…

November 18, 2022

Digital Experience

Top Lessons from Schneider Electric: Using Data to Become a Customer-Centric Machine
Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve customer…

August 2, 2022

Digital Experience

A Quick Guide to Understanding Digital Experience Score (DXS) as a Core Metric
Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online journeys for every…

July 19, 2022

Digital Experience

How Real-Time Interactions Improve Digital Experiences in the Moment
Identifying and responding to a digital experience after it occurs doesn’t accomplish much — but building your digital experience program…

June 14, 2022

Digital Experience

How to Measure Digital Maturity & Build an Efficient Digital Experience Program
Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases…