Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Industry Recognition
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Contact Support
exp
Experience '26

Stop waiting. Start leading. Deliver results

Register Today

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latam (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo
< Blog

Contact Center

July 17, 2025

Contact Center

What Speech Analytics Actually Does (And Why Every CX Leader Should Care)
Here’s why one of the simplest and most powerful uses of AI is helping companies actually listen to their customers…

June 27, 2025

Contact Center

The Hidden Cost of Ignoring Your Customer Conversations
Not using conversation analytics software to listen to your customers — really listen — could be costing you more than…

June 12, 2025

Contact Center

Dear Executives: If Your Contact Center Feels Like a Cost Sink, Read This
Want to increase your contact center cost savings and turn your customer insights into a revenue generator? Start with fixing…

June 3, 2025

Contact Center

From Support Channel to Strategic Engine: Why the Contact Center Is Every Brand’s Untapped Goldmine
CX leaders are reimagining the contact center as a strategic engine for experience transformation, not just a reactive support channel.…

May 8, 2025

Contact Center

Why the Contact Center Should Be the Heart of Your Omnichannel CX Strategy
AI-powered conversational intelligence can transform your contact center from a reactive cost center into a proactive driver of business value…

April 18, 2025

Contact Center

6 Tips for Meeting Customer Service Expectations
Consumer expectations for customer service and the contact center are evolving — here’s what teams need to do to meet…

September 7, 2024

Contact Center

10 Email Templates to Respond to Customer Complaints
Hard as it may be to calm and satisfy an angry customer over the phone, it’s much harder to do…

July 19, 2024

Contact Center

CSAT Scores : How to Measure and Improve the Customer Service Experience
What is CSAT, and how is a CSAT score calculated? We explore how customer service and customer experience teams can…

May 16, 2024

Contact Center

Improving the Contact Center Experience: Research-Backed Tactics for Success
Learn how to create a stronger customer experience within your contact center using the latest insights from Medallia Market Research. …

November 22, 2023

Contact Center

How to Communicate with Angry Customers: 15 Quick Tips
Customer service is tasked with meeting and exceeding expectations, but the truth is this effort to lock in loyalty doesn’t…