Unleash the Power of AI in CX - Now in Spanish

Medallia’s GenAI capabilities enable customer-facing teams to instantly understand, respond, and act in the local language.

Transform every customer interaction into actionable insights, accelerating issue resolution and maximizing satisfaction at every touchpoint.

Intelligent Summaries^TM
Get instant summaries of calls, chats, topics, and trends, delivered in Spanish, saving hours of manual review and enabling faster action. Teams who have used Intelligent Summaries experienced an average of 400% time savings.

Root Cause Assist
Discover the “why” behind every CX signal with AI that provides clear, explainable insights in Spanish. Teams immediately understand the reasons for changes to scores, without any training, so they can act on it immediately and reduce resolution times.

Smart Response
Generate personalized, brand-aligned responses to customer comments in Spanish, with a single click. Ensure consistency, empathy, and relevance in every message. Teams who have used Smart Response experienced an 80% reduction in response times.