Medallia
Retail^™

Collect feedback from all customers, including anonymous ones

Even with limited or no customer contact information, you can achieve retail-industry-leading response rates in a frictionless, practical way with Medallia’s:

• Receipt-based surveys
• Web intercept surveys
• Sweepstakes (if desired), which augment response rates
• E-mail surveys of customers for whom you have e-mail addresses, such as loyalty program members and store credit card holders
• Other data collection modes, including comment cards, kiosks, handhelds, SMS, call center metrics, and more

Motivate even high-churn employees

Retail can be a tough, burn-out business for employees. Medallia helps transform frontline employees into customer experience professionals who find meaning in their work. Our solution:

• Links surveys to individual employees by:
  • integrating with POS transaction data, which usually includes employee number
  • searching for specific employee names in comments
• Reports employee-specific data to the employees themselves
• Broadly shares positive “alerts,” which usually name specific employees, to build a positive, customer experience-focused culture

The result, in the words of our customers, is a surge in employee engagement:

People get better when they get feedback.

Our teams internalize [the customer experience], own it.