Patient Experience

November 13, 2025

Customer Experience

Breaking the Benchmark Reflex in Healthcare

Here’s why health systems should shift their focus from static national percentile rankings to hyper-contextual measurement aligned with meaningful progress,…

August 7, 2025

Customer Experience

Humanizing Healthcare at Scale

Here’s how combining AI and human connection enables more intelligent listening, personalization, and scalable empathy, transforming patient experiences and building…