Medallia Talks - Fred Reichheld and the Future of NPS
Experience 21 Session On-Demand
Come listen to an interactive discussion and Q&A between Fred Reichheld, founder of Bain & Company loyalty practice and the creator to the Net Promoter System (NPS) of Management, and Medallia CEO Leslie Stretch. During this session you will hear Fred talk about what he thinks is coming in terms of new customer interactions and his thoughts on the coming changes to NPS.
Fred Reichheld, Bain & Company
Leslie Stretch, CEO, Medallia