Webinar Recording

Medallia Talks - Fred Reichheld and the Future of NPS

Experience 21 Session On-Demand

Come listen to an interactive discussion and Q&A between Fred Reichheld, founder of Bain & Company loyalty practice and the creator to the Net Promoter System (NPS) of Management, and Medallia CEO Leslie Stretch.  During this session you will hear Fred talk about what he thinks is coming in terms of new customer interactions and his thoughts on the coming changes to NPS.

Featured Speakers:

Fred Reichheld, Bain & Company

Leslie Stretch, CEO, Medallia

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