Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

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See results from brands like yours

Enterprise-Grade Platform

Explore all features and benefits

World-Class Service

Get support for crucial operations

AI Leadership

Follow our AI experience innovations

Global Impact

Improve the world beyond your own

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Access approved, localized expertise

Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Expert research strategy, design, analytics, and deliverables

Overview

Agile Research

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Video Research

Research Strategy & Services

Resources

Discover

Get guidance from leading experience professionals across a variety of mediums.

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Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.

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Experience 2024

See the exciting new releases from the keynote.

Watch now

Request a demo

Webinar Recording

Medallia Talks - Fred Reichheld and the Future of NPS

Experience 21 Session On-Demand

Come listen to an interactive discussion and Q&A between Fred Reichheld, founder of Bain & Company loyalty practice and the creator to the Net Promoter System (NPS) of Management, and Medallia CEO Leslie Stretch.  During this session you will hear Fred talk about what he thinks is coming in terms of new customer interactions and his thoughts on the coming changes to NPS.

Featured Speakers:

Fred Reichheld, Bain & Company

Leslie Stretch, CEO, Medallia

Watch Now

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© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.