Medallia

CX Journeys

Understand and optimize every customer journey.

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Overview

Medallia CX Journeys

Learn how you can answer journey-based questions, conduct behavioral analysis, and predict experience outcomes.

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Journey Optimization

Unify data sources and resolve identity across channels to gain a comprehensive view of customer journeys. Uncover common paths and areas for improvement with powerful query and visualization tools.

Behavioral Segmentation

Group customers by common behaviors, experiences and other attributes to uncover trends and identify priority segments. Use experience feedback to enhance your understanding of all customers in a segment, including the silent majority.

Actionable Insights

Operationalize journey insights by triggering alerts in Medallia or workflows in 3rd-party platforms to drive targeted actions. And with its intuitive visualizations and deep analytics, your team will know where to focus for driving experience improvements.

Blog

Journey Analytics

Learn how Medallia is enabling companies to better understand each of their individual customers and to drive improvements across their customer journey.

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Video

Experience ‘19 Product Keynote

See how Medallia CX Journeys plays an integral role in Medallia’s product vision.

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