From AI Hype to Frontline Action

Frontline-Ready AI™ empowers customer-facing teams to act faster, work smarter, and deliver real results—without the guesswork.

Unlike general-purpose tools like ChatGPT or Gemini, Medallia’s Frontline-Ready AI™ is purpose-built for the front line. It embeds intelligence directly into your CX workflows—no prompt engineering, no hallucinations, no disruption.

Check out the latest AI innovations:

• Intelligent Summaries™ – Instantly capture key takeaways from calls, chats, and themes.
• Themes with GenAI – Surface emerging trends in real time—no digging required.
• Root Cause Assist – Cut through noise with direct, data-backed answers.
• Smart Response – Automate empathy and personalization, just review and send.

Organizations say 92% of responses accurately addressed all feedback. Learn how you can do the same.