Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Industry Recognition
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Contact Support
exp
Experience '26

Stop waiting. Start leading. Deliver results

Register Today

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latam (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo

Action beats analysis with Frontline-Ready AITM

Medallia AI empowers every employee to see what matters, act with purpose, and deliver results that move the business forward, fast.

They say “fix it.” We say “no problem.”

More than 15 years of AI innovation turns endless data into instant direction.

ROOT CAUSE ASSIST

Metrics move. Now you’ll know why.

Root Cause Assist pinpoints what’s driving change across your data with clear, consistent details—no digging or AI background needed. Enhanced with explainable text analytics, it’s easier than ever to see what’s happening and what to do next.

Watch a demo.

SMART RESPONSE

Close the loop in click, draft, done.

Smart Response uses AI to craft personalized, on-brand replies in seconds. No more typing from scratch—just focus on making things right.

Brands see an 80% reduction in response time with replies that are fast, consistent, and human where it counts.

Watch a demo.

“At an operation the size of The Venetian, we are always on the lookout for technologies that help us improve quality and efficiency. As a longtime Medallia customer, we were excited to see the innovative closed-loop feedback capabilities that Smart Response could bring to our organization to help us follow up faster and with more context than ever before.”

 

Terry Byrnes

Executive Director Guest Experience and Learning & Development

INTELLIGENT SUMMARIES

Turn noise into a narrative.

Intelligent Summaries instantly recap unstructured data like calls, chats, comments, feedback, and digital sessions. You’ll get the why, what, and how of an interaction right where you need it.
Brands are seeing a 400% average time savings on call and chat summaries, while spotting emerging themes and hidden shifts in a click.

Watch a demo.

THEMES WITH GENERATIVE AI

Emerging trends, now clearer than ever.

Themes with GenAI analyzes every comment, survey, and note to highlight emerging trends and insights, giving your teams the head start to act. Find your focus, and fix what counts.

Watch a demo.

MEDALLIA GENAI AVAILABLE IN SPANISH

Local language intelligence for global-scale impact.

Medallia GenAI empowers teams to understand, respond, and act faster in your customers’ language. With Intelligent Summaries, Root Cause Assist, and Smart Response also available in Spanish, every insight is sharper—and every customer connection, stronger.

GENAI ACROSS PLATFORMS

Real GenAI power. Ready for anyone, anywhere.

On the floor, in the field, or behind the desk, anyone can tap into Medallia GenAI—from any device. Whether it’s summaries, root cause insights, or personalized replies, teams across roles can understand, decide, and act—right where the work happens.

It’s easy to use, scalable, secure, and doesn’t require any AI expertise.

COACHING INTELLIGENCE

Coach agents like you’re on every call.

Coaching Intelligence uses GenAI to spot what matters, pull in past session highlights, and suggest personalized guidance, so managers can deliver sharper coaching that develops agents and moves the needle.

Watch a demo.

Learn more about Medallia AI.

Frontline-Ready AI™

Tips on how to scale GenAI for enterprise CX.

READ POST >

Watch the “Oh My” spot

Explore some of our latest GenAI features in just 90 seconds.

LEARN MORE >

Watch the “Game On” spot

See the newest wave of Frontline-Ready AI in a quick video.

WATCH VIDEO >

See GenAI in action

Watch real demos to see how GenAI features are moving brands forward.

WATCH VIDEO >

AI-Powered Text Analytics

Our AI journey started with text analytics. See where we are now.

LEARN MORE >

Medallia Speech Analytics

Medallia Speech and speech analytics run on AI. See what it can do for you.

LEARN MORE >