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< Blog

Customer Experience

December 12, 2025

Customer Experience

15 Predictions That Will Redefine Customer Experience in 2026
Discover the customer experience trends that brands need to know about to deliver more business value in the new year.

December 10, 2025

Customer Experience

A Future-Focused CX Playbook: Why Intentionality Wins in the AI Age
Discover how Medallia’s new CX playbook unlocks the superpower of intentionality to achieve modern, impactful omnichannel CX improvements.

December 9, 2025

Customer Experience

How to Successfully Unify All Your Customer Experience Data [Template]
Wondering how to unify all your CX data to improve the customer experience, drive revenue, and cut costs? It starts…

December 5, 2025

Customer Experience

5 Steps to “Define Your Why” for Modern CX: Customer Experience Strategy Template
Our customer experience strategy template from our Modern CX playbook helps teams complete the first, most important—and often overlooked—step in…

November 20, 2025

Customer Experience

5 Key Takeaways from the Modern CX Playbook
Ditch the old customer experience playbook, and say hello to winning modern CX strategies that deliver your organization growth, revenue,…

November 17, 2025

Customer Experience

How to Measure Customer Service
Find out how to measure customer service experience and performance using the metrics that matter the most.

November 13, 2025

Customer Experience

Breaking the Benchmark Reflex in Healthcare
Here’s why health systems should shift their focus from static national percentile rankings to hyper-contextual measurement aligned with meaningful progress,…

November 6, 2025

Customer Experience

Beyond Touchpoints: Mastering the Customer Journey Mindset
Here are real-world examples of how CX leaders overcome barriers like data silos and accountability gaps by focusing on high-impact…

November 4, 2025

Customer Experience

Top Customer Experience Conferences to Attend in 2026
Which 2026 customer experience conferences should industry professionals plan to attend? Here’s our list of top CX conferences, including our…

October 21, 2025

Customer Experience

Is Your Company Ready for a Chief Experience Officer?
Let’s explore the ideal time to hire a Chief Experience Officer, how to overcome this role’s common challenges, and the…