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< Blog

Public Sector

May 5, 2022

Employee Experience

The State of Employee & Customer Experience in Government: Q&A with Nina Bianchi
In this Q&A discussion, the former Chief of People and Culture shares her insights into employee and customer experience in…

December 16, 2021

Customer Experience

How the Customer Experience Executive Order Will Transform the U.S. Government
Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into…

November 19, 2021

Medallia Culture

Reimagining the Current Approach to Military-to-Civilian Transitions
Transitioning from military service to civilian life is a significant life change, and all military members will eventually experience it.…

August 12, 2021

Customer Experience

How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands
Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important…

November 24, 2020

Customer Experience

VA Customer Experience: A Blueprint for Success
With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success…

September 10, 2020

Medallia Culture

Raising Awareness for Suicide Prevention
Suicide is one of the most challenging and heartbreaking issues facing our country today, and as a Veteran, one especially…

July 7, 2020

Digital Experience

9 UX Design Best Practices and Ideas for Banking Websites
User experience (UX) plays a vital role in a company’s success. Businesses that invest in UX see an increase in revenue and…

March 31, 2020

Customer Experience

A Human Centered Approach for Government Agencies to Respond in Crisis
More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens…

January 29, 2019

Digital Experience

4 Ways Investment Banks Can Create Customer-Friendly Experiences
Compared to the average retail bank, investment banks have a very different set of challenges when it comes to managing…