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Public Sector

A government employee, who looks overwhelmed, being handed paperwork from several colleagues
May 05, 2022
Employee Experience

The State of Employee & Customer Experience in Government: Q&A with Nina Bianchi

The State of Employee & Customer Experience in Government: Q&A with Nina Bianchi

In this Q&A discussion, the former Chief of People and Culture shares her insights into employee and customer experience in government, along with tips to improve both areas.

In this Q&A discussion, the former Chief of People and Culture shares her insights into employee and customer experience in government, along with tips to improve both areas.
A team in business attire stands together and claps
May 02, 2022
Employee Experience

Public Service Recognition Week: Use Customer Feedback & Employee Listening to Celebrate Your People

Public Service Recognition Week: Use Customer Feedback & Employee Listening to Celebrate Your People

Here are two ways to let public sector employees know they’re appreciated, during Public Service Recognition Week and beyond.

Here are two ways to let public sector employees know they’re appreciated, during Public Service Recognition Week and beyond.
Dec 16, 2021
Customer Experience

How the Customer Experience Executive Order Will Transform the U.S. Government

How the Customer Experience Executive Order Will Transform the U.S. Government

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what this means for federal employees and their customers. This was a momentous and inspiring week for all U.S. citizens and residents, as President Joe Biden signed an executive order

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what this means for federal employees and their customers. This was a momentous and inspiring week for all U.S. citizens and residents, as President Joe Biden signed an executive order

A photo of Lee Becker in his military uniform shaking hands with a military officer
Nov 19, 2021
Medallia Culture

Reimagining the Current Approach to Military-to-Civilian Transitions

Reimagining the Current Approach to Military-to-Civilian Transitions

Transitioning from military service to civilian life is a significant life change, and all military members will eventually experience it. This process involves a major shift in identity — one that we don’t talk enough about, from having a strong sense of purpose and community in the military to finding

Transitioning from military service to civilian life is a significant life change, and all military members will eventually experience it. This process involves a major shift in identity — one that we don’t talk enough about, from having a strong sense of purpose and community in the military to finding

improve customer experience
Aug 12, 2021
Customer Experience

How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands

How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important work of transforming customer and employee experiences at businesses across industries at our annual Medallia Experience. This year’s Medallia Experience 21 was no exception, and we had the chance to

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important work of transforming customer and employee experiences at businesses across industries at our annual Medallia Experience. This year’s Medallia Experience 21 was no exception, and we had the chance to

Public Sector Employee Experience
Jul 19, 2021
Employee Experience

Public Sector Employee Experience: Q&A with Nina Bianchi, Medallia’s New Solution Principal

Public Sector Employee Experience: Q&A with Nina Bianchi, Medallia’s New Solution Principal

Former senior leader in the federal government shares insights on how agencies can increase employee engagement and improve the public sector employee experience. The pandemic, combined with shifting employee and public customer expectations, have led many government agencies to set goals to transform the experience of public service design and

Former senior leader in the federal government shares insights on how agencies can increase employee engagement and improve the public sector employee experience. The pandemic, combined with shifting employee and public customer expectations, have led many government agencies to set goals to transform the experience of public service design and

Celebrating public service recognition week
May 03, 2021
Customer Experience

Celebrating Public Service Recognition Week with 3 Great Examples of Agencies Stepping Up

Celebrating Public Service Recognition Week with 3 Great Examples of Agencies Stepping Up

To celebrate Public Service Recognition Week, we honor all public servants while highlighting three agencies that adapted and innovated through COVID-19 to meet the growing needs of the public. Spanning from Sunday, May 2 to Saturday, May 8, this year’s Public Service Recognition Week is one we should celebrate like

To celebrate Public Service Recognition Week, we honor all public servants while highlighting three agencies that adapted and innovated through COVID-19 to meet the growing needs of the public. Spanning from Sunday, May 2 to Saturday, May 8, this year’s Public Service Recognition Week is one we should celebrate like

Trust in COVID Vaccines
Dec 16, 2020
Customer Experience

How Can We Build Trust in COVID Vaccines and Instill Public Confidence?

How Can We Build Trust in COVID Vaccines and Instill Public Confidence?

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instill public confidence for a successful rollout. Outside influences such as politics, the media, or public perception can have an impact and, in some cases, erode the public’s trust in COVID vaccines, which

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instill public confidence for a successful rollout. Outside influences such as politics, the media, or public perception can have an impact and, in some cases, erode the public’s trust in COVID vaccines, which

VA Customer Experience: A Blueprint for Success
Nov 24, 2020
Customer Experience

VA Customer Experience: A Blueprint for Success

VA Customer Experience: A Blueprint for Success

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “cookbook” other agencies can follow. In 2015, the U.S. Department of Veterans Affairs (VA) ventured out on a journey to improve customer experiences for the Veterans, families, caregivers,

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “cookbook” other agencies can follow. In 2015, the U.S. Department of Veterans Affairs (VA) ventured out on a journey to improve customer experiences for the Veterans, families, caregivers,

Raising Awareness for Suicide Prevention
Sep 10, 2020
Medallia Culture

Raising Awareness for Suicide Prevention

Raising Awareness for Suicide Prevention

Suicide is one of the most challenging and heartbreaking issues facing our country today, and as a Veteran, one especially close to my heart. According to the American Foundation for Suicide Prevention, 48,344 Americans died by suicide in 2018. The suicide rate for Veterans is 1.5 times higher than for

Suicide is one of the most challenging and heartbreaking issues facing our country today, and as a Veteran, one especially close to my heart. According to the American Foundation for Suicide Prevention, 48,344 Americans died by suicide in 2018. The suicide rate for Veterans is 1.5 times higher than for