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Request a demo

January 26, 2026

Solution Spotlight

The Full Story: How a Manager Saved a VIP Customer

Explore how a fictional home improvement retailer uses Total Experience Profiles to recover a VIP customer’s loyalty.  (more…)

Ashley Daniel

January 26, 2026

Solution Spotlight

The Full Story: How a…

Explore how a fictional home improvement retailer uses Total Experience Profiles to recover a VIP customer’s loyalty.  (more…)

Ashley Daniel

Vice President, Executive Advisor

January 22, 2026

Solution Spotlight

The Red Alert: An Urgent…

Here’s how both Mobile Scorecard Notifications and Root Cause Assist on mobile can help brands spot a declining customer experience…

Ashley Daniel

Vice President, Executive Advisor

January 20, 2026

Customer Experience

Dogs, DJs, and Data: Why…

If you attend just one customer experience event this year, make it Experience ‘26! You’ll be in the smartest room…

Samantha Finken Rayner

Vice President, Executive Advisor

January 16, 2026

Solution Spotlight

Signal in the Noise: Restoring…

Continuing our Frontline-Ready AI series, we'll show you how a fictional home improvement retailer uses Digital Experience Analytics for mobile…

Michael Mallett

Vice President, Executive Advisor

January 14, 2026

Solution Spotlight

A Mountain of Text: How…

Bringing Frontline-Ready AI key use cases to life, here's how a fictional home improvement retailer instantly analyzes thousands of customer…

Victoria Harrell

Vice President, Executive Advisor

January 9, 2026

Customer Experience

The CX Software Features Your…

Use this checklist to select the best CX software for your brand in 2026. (more…)

Lauren Farah

Vice President, Executive Advisor

January 7, 2026

Customer Experience

How to Choose the Best…

The best customer experience management software packs unified omnichannel data, AI designed for the frontlines, dedicated support and innovation, and…

Mary Kearl

Vice President, Executive Advisor

December 12, 2025

Customer Experience

15 Predictions That Will Redefine…

Discover the customer experience trends that brands need to know about to deliver more business value in the new year.…

Lauren Farah

Vice President, Executive Advisor

December 10, 2025

Customer Experience

A Future-Focused CX Playbook: Why…

Discover how Medallia’s new CX playbook unlocks the superpower of intentionality to achieve modern, impactful omnichannel CX improvements. (more…)

Jeannie Walters

Vice President, Executive Advisor

December 9, 2025

Customer Experience

How to Successfully Unify All…

Wondering how to unify all your CX data to improve the customer experience, drive revenue, and cut costs? It starts…

Mary Kearl

Vice President, Executive Advisor

December 5, 2025

Customer Experience

5 Steps to “Define Your…

Our customer experience strategy template from our Modern CX playbook helps teams complete the first, most important—and often overlooked—step in…

Mary Kearl

Vice President, Executive Advisor

November 20, 2025

Customer Experience

5 Key Takeaways from the…

Ditch the old customer experience playbook, and say hello to winning modern CX strategies that deliver your organization growth, revenue,…

Mary Kearl

Vice President, Executive Advisor

November 17, 2025

Customer Experience

How to Measure Customer Service

Find out how to measure customer service experience and performance using the metrics that matter the most. (more…)

Mary Kearl

Vice President, Executive Advisor

November 13, 2025

Customer Experience

Breaking the Benchmark Reflex in…

Here's why health systems should shift their focus from static national percentile rankings to hyper-contextual measurement aligned with meaningful progress,…

Pamela Hessler

Vice President, Executive Advisor

November 6, 2025

Customer Experience

Beyond Touchpoints: Mastering the Customer…

Here are real-world examples of how CX leaders overcome barriers like data silos and accountability gaps by focusing on high-impact…

Michael Stones

Vice President, Executive Advisor

November 4, 2025

Customer Experience

Top Customer Experience Conferences to…

Which 2026 customer experience conferences should industry professionals plan to attend? Here’s our list of top CX conferences, including our…

Mary Kearl

Vice President, Executive Advisor

October 23, 2025

Solution Spotlight

New Frontline-Ready AI™ Innovations: Empower…

Here’s the overview of our powerful new features that eliminate guesswork and help every team member turn customer experience data…

Victoria Harrell

Vice President, Executive Advisor

October 21, 2025

Customer Experience

Is Your Company Ready for…

Let's explore the ideal time to hire a Chief Experience Officer, how to overcome this role's common challenges, and the…

Sophie Simeon

Vice President, Executive Advisor

October 9, 2025

Market Research

New Research Confirms Most CX…

CX practitioners are missing key insights by over-relying on surveys. Discover how conversational intelligence is now a competitive advantage, revealing…

Andrew Custage

Vice President, Executive Advisor

October 3, 2025

Customer Experience

Why Customer Experience Will Always…

Celebrate CX Day by reflecting on the incredible evolution of customer experience and the resilience of its change agents in…

Jeannie Walters

Vice President, Executive Advisor