Frontline-Ready-AI

January 26, 2026

Solution Spotlight

The Full Story: How a Manager Saved a VIP Customer

Explore how a fictional home improvement retailer uses Total Experience Profiles to recover a VIP customer’s loyalty. 

January 22, 2026

Solution Spotlight

The Red Alert: An Urgent Dip in CX Scores and the Fix Found on the Go

Here’s how both Mobile Scorecard Notifications and Root Cause Assist on mobile can help brands spot a declining customer experience…

January 16, 2026

Solution Spotlight

Signal in the Noise: Restoring App Experience Baseline in Minutes

Continuing our Frontline-Ready AI series, we’ll show you how a fictional home improvement retailer uses Digital Experience Analytics for mobile…

January 14, 2026

Solution Spotlight

A Mountain of Text: How a Retail Giant Finds Clarity Amidst the Chaos

Bringing Frontline-Ready AI key use cases to life, here’s how a fictional home improvement retailer instantly analyzes thousands of customer…

October 23, 2025

Solution Spotlight

New Frontline-Ready AI™ Innovations: Empower Every Team to Act Faster

Here’s the overview of our powerful new features that eliminate guesswork and help every team member turn customer experience data…

September 23, 2025

Solution Spotlight

Scaling GenAI for Enterprise CX with Frontline-Ready AI™

Popular generative AI tools such as ChatGPT and Gemini are helping customer experience, but they are unsuited for large-scale CX…