Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Industry Recognition
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Contact Support
exp
Experience '26

Stop waiting. Start leading. Deliver results

Register Today

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latam (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo

December 12, 2025

Customer Experience

15 Predictions That Will Redefine Customer Experience in 2026

Discover the customer experience trends that brands need to know about to deliver more business value in the new year.…

Lauren Farah

December 12, 2025

Customer Experience

15 Predictions That Will Redefine…

Discover the customer experience trends that brands need to know about to deliver more business value in the new year.…

Lauren Farah

Vice President, Executive Advisor

December 10, 2025

Customer Experience

A Future-Focused CX Playbook: Why…

Discover how Medallia’s new CX playbook unlocks the superpower of intentionality to achieve modern, impactful omnichannel CX improvements. (more…)

Jeannie Walters

Vice President, Executive Advisor

December 9, 2025

Customer Experience

How to Successfully Unify All…

Wondering how to unify all your CX data to improve the customer experience, drive revenue, and cut costs? It starts…

Mary Kearl

Vice President, Executive Advisor

December 5, 2025

Customer Experience

5 Steps to “Define Your…

Our customer experience strategy template from our Modern CX playbook helps teams complete the first, most important—and often overlooked—step in…

Mary Kearl

Vice President, Executive Advisor

November 20, 2025

Customer Experience

5 Key Takeaways from the…

Ditch the old customer experience playbook, and say hello to winning modern CX strategies that deliver your organization growth, revenue,…

Mary Kearl

Vice President, Executive Advisor

November 17, 2025

Customer Experience

How to Measure Customer Service

Find out how to measure customer service experience and performance using the metrics that matter the most. (more…)

Mary Kearl

Vice President, Executive Advisor

November 13, 2025

Customer Experience

Breaking the Benchmark Reflex in…

Here's why health systems should shift their focus from static national percentile rankings to hyper-contextual measurement aligned with meaningful progress,…

Pamela Hessler

Vice President, Executive Advisor

November 6, 2025

Customer Experience

Beyond Touchpoints: Mastering the Customer…

Here are real-world examples of how CX leaders overcome barriers like data silos and accountability gaps by focusing on high-impact…

Michael Stones

Vice President, Executive Advisor

November 4, 2025

Customer Experience

Top Customer Experience Conferences to…

Which 2026 customer experience conferences should industry professionals plan to attend? Here’s our list of top CX conferences, including our…

Mary Kearl

Vice President, Executive Advisor

October 23, 2025

Solution Spotlight

New Frontline-Ready AI™ Innovations: Empower…

Did you miss Medallia's Fall 2025 Release webinar? Here’s the overview of our powerful new features that eliminate guesswork and…

Victoria Harrell

Vice President, Executive Advisor

October 21, 2025

Customer Experience

Is Your Company Ready for…

Let's explore the ideal time to hire a Chief Experience Officer, how to overcome this role's common challenges, and the…

Sophie Simeon

Vice President, Executive Advisor

October 9, 2025

Market Research

New Research Confirms Most CX…

CX practitioners are missing key insights by over-relying on surveys. Discover how conversational intelligence is now a competitive advantage, revealing…

Andrew Custage

Vice President, Executive Advisor

October 3, 2025

Customer Experience

Why Customer Experience Will Always…

Celebrate CX Day by reflecting on the incredible evolution of customer experience and the resilience of its change agents in…

Jeannie Walters

Vice President, Executive Advisor

September 29, 2025

Customer Experience

Timed to Perfection: Loyalty, Longevity,…

The Watches of Switzerland Group proves that true luxury is built on enduring relationships. Learn how this international retailer and…

Bella Church

Vice President, Executive Advisor

September 23, 2025

Solution Spotlight

Scaling GenAI for Enterprise CX…

Popular generative AI tools such as ChatGPT and Gemini are helping customer experience, but they are unsuited for large-scale CX…

Fabrice Martin

Vice President, Executive Advisor

September 16, 2025

Market Research

New Research Reveals Gen Z…

Your CX program might be missing key insights from younger generations. Discover what motivates younger consumers to provide feedback and…

Andrew Custage

Vice President, Executive Advisor

August 28, 2025

Customer Experience

Small Moments, Big Shifts: Growing…

Amid shifting consumer behaviors and rising expectations, learn how to reset your customer experience strategy for long-term growth using refreshed…

Bella Church

Vice President, Executive Advisor

August 27, 2025

Customer Experience

15 Tips & Ideas to…

Celebrate CX Day with these 15 creative ideas! From employee recognition to customer engagement strategies, it’s a great time to…

Mary Kearl

Vice President, Executive Advisor

August 21, 2025

Customer Experience

Is Your Closed-Loop Feedback Program…

Many CX leaders launch closed-loop feedback (CLF) programs with a goal of driving action, only to later discover that their…

Sandra Storey

Vice President, Executive Advisor

August 14, 2025

Customer Experience

Monkey Loves You: The Peril…

What can a Black Mirror episode teach us about CX and NPS? Let’s dive into the troubling nature of minimizing…

Irene Kuipers

Vice President, Executive Advisor