Aug 09, 2019
Interview with Guy Greenberg – Cooladata As a Co-Founder and CEO of Cooladata, Guy Greenberg is helping the company—and its customers—navigate a new frontier in customer sentiment. In a conversation with Susan Lovegren, Chief People Officer at Medallia Inc., Guy explains why joining the Medallia family is a fantastic move, how the product impacts the CX landscape, and how his role as a leader will support growth and delivery for
Jun 03, 2019
SAN FRANCISCO, Calif., June 3, 2019 /PRNewswire/ — Medallia® (www.medallia.com), the global leader in customer experience management, announced today it has signed a definitive agreement to acquire Tel Aviv-headquartered Cooladata, a next generation cloud-based behavioral analytics platform. Leveraging its proprietary big data platform and artificial intelligence engine, Cooladata can process huge datasets beyond customer surveys to analyze non-explicit feedback to derive and predict customer sentiment. This enables companies to pinpoint
Mar 18, 2019
Here at Medallia we firmly believe the information needed to win in the market is within your CX and EX data. This feedback is rich with insights that help organizations prioritize changes and investments to their business. But we’re not kidding ourselves – we know organizations are collecting a TON of data, and that mining through it manually, combing through table after table, is enough to make anyone pull their
Mar 13, 2019
How can the science of data best be used in spaces as subjective as customer experience? For Gregor Stewart, a longtime fascination with that complex question was a big reason he joined Medallia. Below, he explains the problems his team is solving, shares how he thinks about leadership, and discusses the passion project that often brings him to the office before the sun is up. What’s your role at Medallia?
Dec 17, 2018
At Medallia, we have built an enterprise-grade customer experience management platform, protecting our clients’ customer data at every layer and interaction point. This brochure details how the Medallia Experience Cloud controls data access and security, and ensures compliance with information security regulatory requirements.
Sep 05, 2018
Join us on September 18th at 9am PDT and hear from CX champions about the importance of emotional data in creating more personalized and contextual experiences to drive loyalty. To help with this endeavor, we’ll also be discussing ExperienceMIX, a solution created by Deloitte Digital, Adobe, and Medallia that pairs traditional customer data with vital emotional data to deliver real-time, omni-channel experiences at scale. The solution leverages Medallia customer experience
Nov 22, 2017
Nov 08, 2017
SAN MATEO, CA—November 8, 2017—Medallia, Inc. (medallia.com) today announced at Experience Europe a powerful new update to its text analytics engine, a key component of Medallia Experience Cloud™. Medallia Text Analytics™ uses machine learning techniques to enable companies to analyze written feedback at scale, unlock themes, detect new trends, and prioritize areas for action. Customers today provide feedback in their own words in social media, online reviews, emails and surveys.