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With a resurgence of COVID-19 cases in many parts of the country, there are some lessons learned from the start of the pandemic that can be useful in steering healthcare organizations forward. Interestingly, a recent Accenture survey reports that 9 out of 10 patients feel the care they received from their healthcare provider was as good or better than before COVID-19. A contributing factor to this positive response is the

Many providers will confirm that they got into medicine to connect with and help patients. A strong patient-provider relationship is the bedrock of positive patient experiences, whether that relationship begins in-person or through a telehealth session. In fact, patients who report their providers connecting with them on a deep level, displaying their clinical expertise, listening to their questions and concerns and explaining concepts in clear layperson terms tend to report

SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced Medallia Total Healthcare Experience, powered by Ipsos, a new solution for healthcare systems combining Medallia Experience Cloud with Ipsos’ ability to administer most Consumer Assessment of Healthcare Providers and Systems – a set of surveys that ask patients to report on their health care experiences – (CAHPS) surveys including HCAHPS. The Hospital Consumer Assessment of Healthcare Providers