Jul 05, 2017
Acquiring, building and retaining strong customer relationships can be challenging but for businesses to be successful – it is a necessity. This short guide explains the top 5 principles you can apply to help your organization become a trusted advisor to your customers.
Jun 21, 2017
It’s what you don’t know that hurts most Managing B2B relationships is complex and typically requires connecting business silos. This makes it hard to consistently understand what’s going on, agree on customer priorities, and ultimately deliver excellent customer experiences to maintain and grow customer accounts. Medallia turns customer feedback into great customer experiences. We capture feedback everywhere your customers are, connect it to everything else you know about them, and
May 01, 2017
Featured Voice of the Customer
At Medallia, we help create companies that are loved by customers. This is a noble goal in itself, but at some point, we inevitably get asked: “How does CX affect my bottom line? Is this really worth investing in?” Many leaders continue to struggle when making the business case for customer experience in their own organizations. According to our research, the ﬁnancial impact of a great customer experience can show
Apr 14, 2017
This Spotlight provides an executive summary of our white paper Accounting for a Great Customer Experience: How CX Leaders Demonstrate Economic Value. CX leaders still struggle to make the business case for customer experience in their own organizations. Demonstrating financial impact requires a thorough understanding of the customer outcomes and behaviors that drive economic value in a given business. A recent Medallia Institute study documented how 15 companies across nine
Apr 12, 2017
Demonstrating the value of a great customer experience can be challenging. The best CX professionals approach the challenge with a clear understanding of their company’s business, which components drive revenues and costs, and how the customer experience affects these drivers. To help CX professionals evaluate their own programs, the Medallia Institute recently examined 15 companies in nine industries to better understand how CX creates value in different contexts.
May 22, 2015
To identify and rescue unhappy customers, RingCentral had to see the customer journey from the customer’s perspective. The company resolved to achieve this complete view and take action on the voice of the customer with Medallia.
Mar 28, 2014
With these complex issues in mind, Medallia routes feedback to the right people within your organization in real-time, catalyzing improvement and business results. Our technology removes data silos and gives everyone the visibility, insights, alerts, and workflows they need to understand and improve the customer experience.