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Leading indicators in healthcare tell you if you are likely to achieve a goal. And, employee and patient engagement leads the charge. First you lead, then you lag. It sounds like the lyrics for a line dance. But measurement is one of the major barriers to achieving our goals and one of the missing pieces of data in healthcare. Every year we set our corporate goals with every intention of

In today’s retail landscape, the ability for organizations to be fluid and agile when it comes to evolving their customer experience is paramount. To do this effectively means listening to customers early and often, broadening your signal strategy and creating a continuous feedback loop with stakeholders who can act on early warning signs of friction in close to real time. Listen to Medallia’s Strategy Analytics team discuss how the conversation

SAN FRANCISCO, Calif. – (BUSINESS WIRE) – March 4, 2021 — Medallia Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced it has entered into a definitive agreement to acquire Decibel, a leader in digital experience analytics. With this acquisition, Medallia’s leading customer experience and engagement platform will seamlessly include always-on, unsolicited digital feedback, providing a single view of all customers and prospective customers

The events of 2020 imposed unprecedented burdens on the contact center. The calendar may now read 2021, but many of those challenges are only going to intensify. Contact center models will transform, agent experiences will evolve, and customer expectations will rise. In the face of such rapid and significant change, pressing pause on improvement is not an option. If you successfully handled the events of 2020, you do not have

SAN FRANCISCO, Calif., BRUSSELS, Belgium – Feb. 24, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced that ARC Europe Group, the largest provider of B2B roadside assistance and mobility solutions, is leveraging the Medallia Experience Cloud platform to improve customer retention and brand loyalty during an unforeseen event on the side of the road. ARC Europe Group and its network

SAN FRANCISCO, Calif., AUKLAND, NZ – Feb. 24, 2021 – Medallia (NYSE: MDLA), the leader in customer and employee experience and engagement today announced it is the Official Feedback Partner of the 36th America’s Cup presented by Prada which is taking place in Auckland, New Zealand from March 6 – 15, 2021. Grant Dalton, CEO of America’s Cup Event Ltd, said “We are excited to have Medallia join the event

A leading automotive brand partnered closely with Medallia to create a customer-centric culture. This well-known company touches the lives of people in every corner of the globe, not just by making the most technologically advanced, reliable, and fun-to-drive vehicles, but by leading the way in customer-centric sales, delivery, and servicing. Engaging employees across the company’s network of independent dealerships was key to this strategy because the dealerships are the primary

SAN FRANCISCO, Calif., – Feb. 8, 2021 – Medallia, Inc. (NYSE: MDLA), the government leader in experience management and engagement, today announced that the U.S. General Services Administration (GSA)’s Technology Transformation Services (TTS) has awarded Medallia and DLT Solutions, a wholly owned subsidiary of Tech Data and a premier government technology solutions aggregator, a contract for a text analytics and natural language processing (NLP) solution. “USA.gov plays a significant role

Leila Kim shares her passion for relationship building, why she became a Medallian, and what moves her outside the office At Medallia, we believe in “hiring the whole person” and fostering a culture where everyone feels a sense of belonging. As part of our ongoing Medallia Life blog series, we get the chance to shed some light on what it’s like to be a part of our team. This month,