Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

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Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

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Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

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Improve agent engagement and optimize service quality

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Conversation Intelligence

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Intelligent Callback

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exp

Experience 2024

See the exciting new releases from the keynote.

Watch now

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Glossary

Experience 101 > Glossary > Gig economy

Gig economy

employee experience

A popular term that’s used to describe a growing number of workers who earn their income through temporary, project-based work, as opposed to through full-time employment.

Experience 101
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