Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

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Enterprise-Grade Platform

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Improve the world beyond your own

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Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

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Ideas

Contact Center

Improve agent engagement and optimize service quality

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

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Experience 2024

See the exciting new releases from the keynote.

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Glossary

Experience 101 > Glossary > Core values

Core values

employee experience

What your company stands for and how your organization positions itself to employees, customers, and other key stakeholders. A set of shared principles all employees are expected to uphold.

Experience 101
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