Glossary
Complaints
contact center
customer experience
Negative feedback about a given company, product, service, or employee, generally shared via a company’s website, email, customer service channels (this can encompass contact center, chat, or face-to-face at a service desk in a store), surveys, social channels, or third-party review sites. Consumer product organizations couple complaints with warranty issues to help prioritize areas for improvement.
Experience 101
Platform
Company
Resources
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