Glossary
Call dispositioning
contact center
This is a term used to describe the step contact center teams take after a given call ends to summarize the purpose of the call and the ultimate outcome or status of the conversation. Agents create internal call dispositioning notes or statuses for internal documentation purposes and for future reference to help ensure better experiences for a given customer if they ever reach out again. These notes may also detail next steps that can be taken, including if any followup is needed.
Experience 101
Platform
Company
Resources
Copyright © 2024. Medallia Inc. All rights reserved.
© Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia and/or
its affiliates. Net Promoter, Net Promoter Score and NPS are
registered trademarks of Bain & Company, Inc., Fred Reichheld and
Satmetrix Systems, Inc. All other trademarks are the property of their
respective owners.