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Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
Buy Online Pickup Curbside
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty

Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
IBM’s Focus on The Customer Experience with Purpose, Agility, and Empathy
Jun 22, 2020
Customer Experience

IBM’s Focus on The Customer Experience with Purpose, Agility, and

Leslie Stretch, Medallia CEO, and Michelle Peluso, Chief Marketing Officer of IBM @ Experience ’20 Michelle Peluso, Chief Marketin
Medallia

Medallia
The “Primary Purpose” of Business Is the Customer
Jun 17, 2020
Customer Experience

The “Primary Purpose” of Business Is the Customer

An interview with Fred Reichheld, creator of the Net Promoter System Elizabeth Carducci, SVP, Solutions Principal at Medallia Meda
Medallia

Medallia
Bridging Gaps Between Employers and Employees with Josh Bersin
Jun 16, 2020
Employee Experience

Two-Way Communication- Bridging Gaps Between Employers and Employ

Melissa Arronte, Ph.D., Solution Principal, Employee Experience at Medallia and Josh Bersin, HR Industry Analyst and Founder, Bers
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
Nurses - The Brains, Faces and Hearts of Healthcare
Jun 03, 2020
Employee Experience

Nurses – The Brains, Faces and Hearts of Healthcare

Nurses are always important, but now, they are more important than ever. Nursing is our nation’s largest healthcare occupation, wi
Julie Keller

Julie Keller

Experience Management Solutions for Healthcare
State Farm®: Founded on the Principle of Being Customer-Centered
May 27, 2020
Customer Experience

State Farm®: Founded on the Principle of Being Customer-Centered

Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled w
Valerie Beaudett

Valerie Beaudett
How Video is Shaping the Future of Digital Transformation
May 26, 2020
Customer Experience

How Video is Shaping the Future of Digital Transformation

The switch to remote working has highlighted the value of the Medallia Insights Suite for its video asset management and crowdsour
Alessia Lamonaca

Alessia Lamonaca

Director of Marketing (LivingLens)
Memorial Day: A Day of Honor and Remembrance
May 24, 2020
Medallia Culture

Memorial Day: A Day of Honor and Remembrance

As we express our gratitude, we must never forget that the highest appreciation is not to utter the words, but to live by them. -J
Lee Becker

Lee Becker

Solutions Principal, Public Sector
Medallia Product highlights from Experience ‘20 Virtual Summit
May 13, 2020
Customer Experience

A Decade of Innovation Delivered in Months

Medallia Product highlights from Experience ‘20 Virtual Summit I’m excited to share some highlights from Experience ‘20 today. It

Sarika Khanna

Sarika Khanna

EVP & Chief Product Officer
A Different Way of Connecting for a Different Way of Working
Apr 29, 2020
Employee Experience

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists and
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
3 Steps to Providing a Better Meal Delivery Experience
Apr 27, 2020
Customer Experience

3 Steps to Providing a Better Meal Delivery Experience

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to clos
Hillary Newport

Hillary Newport

Senior Industry Product Marketing Manager- Retail,
How Video is Driving Impact Across Experience Programs
Apr 20, 2020
Customer Experience

How Video is Driving Impact Across Experience Programs

Originally published on Medallia LivingLens. We’ve all had to recently adapt to a new normal. Government ordered social distancing
Medallia LivingLens

Medallia LivingLens
Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off
Apr 08, 2020
Customer Experience

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off

Originally published on Medallia Zingle. It has been inspiring to see the resilience of so many businesses across the U.S. that ha
Medallia

Medallia