With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “cookbook” other agencies can follow. In 2015, the U.S. Department of Veterans Affairs (VA) ventured out on a journey to improve customer experiences for the Veterans, families, caregivers,
With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “cookbook” other agencies can follow. In 2015, the U.S. Department of Veterans Affairs (VA) ventured out on a journey to improve customer experiences for the Veterans, families, caregivers,