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Blog
Lee Becker

Lee Becker

Solutions Principal, Public Sector

Dec 16, 2021
Customer Experience

How the Customer Experience Executive Order Will Transform the U.S. Government

How the Customer Experience Executive Order Will Transform the U.S. Government

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what this means for federal employees and their customers. This was a momentous and inspiring week for all U.S. citizens and residents, as President Joe Biden signed an executive order

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what this means for federal employees and their customers. This was a momentous and inspiring week for all U.S. citizens and residents, as President Joe Biden signed an executive order

VA Customer Experience: A Blueprint for Success
Nov 24, 2020
Customer Experience

VA Customer Experience: A Blueprint for Success

VA Customer Experience: A Blueprint for Success

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “cookbook” other agencies can follow. In 2015, the U.S. Department of Veterans Affairs (VA) ventured out on a journey to improve customer experiences for the Veterans, families, caregivers,

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “cookbook” other agencies can follow. In 2015, the U.S. Department of Veterans Affairs (VA) ventured out on a journey to improve customer experiences for the Veterans, families, caregivers,

Raising Awareness for Suicide Prevention
Sep 10, 2020
Medallia Culture

Raising Awareness for Suicide Prevention

Raising Awareness for Suicide Prevention

Suicide is one of the most challenging and heartbreaking issues facing our country today, and as a Veteran, one especially close to my heart. According to the American Foundation for Suicide Prevention, 48,344 Americans died by suicide in 2018. The suicide rate for Veterans is 1.5 times higher than for

Suicide is one of the most challenging and heartbreaking issues facing our country today, and as a Veteran, one especially close to my heart. According to the American Foundation for Suicide Prevention, 48,344 Americans died by suicide in 2018. The suicide rate for Veterans is 1.5 times higher than for

Memorial Day: A Day of Honor and Remembrance
May 24, 2020
Medallia Culture

Memorial Day: A Day of Honor and Remembrance

Memorial Day: A Day of Honor and Remembrance

As we express our gratitude, we must never forget that the highest appreciation is not to utter the words, but to live by them. -John F. Kennedy While many view Memorial Day as the official start of summer, it is important to call attention to the true meaning of this

As we express our gratitude, we must never forget that the highest appreciation is not to utter the words, but to live by them. -John F. Kennedy While many view Memorial Day as the official start of summer, it is important to call attention to the true meaning of this

Mar 31, 2020
Customer Experience

A Human Centered Approach for Government Agencies to Respond in Crisis

A Human Centered Approach for Government Agencies to Respond in Crisis

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens -Lee Becker, Medallia As the world comes together to respond with urgency to the global pandemic, it is a critical time for government agencies to have the very best technologies

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens -Lee Becker, Medallia As the world comes together to respond with urgency to the global pandemic, it is a critical time for government agencies to have the very best technologies