Hillary Newport

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber Monday, and beyond, we’re quickly headed for some of the busiest shopping days of the year. Even during this time of change and uncertainty, 96% of consumers plan to purchase

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber Monday, and beyond, we’re quickly headed for some of the busiest shopping days of the year. Even during this time of change and uncertainty, 96% of consumers plan to purchase

Although Amazon has yet to announce its rescheduled Amazon Prime Day, it confirmed it would come sometime in the fourth quarter of the year. With the summer event moving to the heart of a holiday shopping season already turned upside down by COVID-19, these next three months could be unlike

Although Amazon has yet to announce its rescheduled Amazon Prime Day, it confirmed it would come sometime in the fourth quarter of the year. With the summer event moving to the heart of a holiday shopping season already turned upside down by COVID-19, these next three months could be unlike

With 77% of consumers saying they will be more cautious about cleanliness, health and safety in the post-pandemic era, according to a study from Capgemini Research Institute, it’s no wonder big-box retailers, chain restaurants and smaller local businesses across the country continue to accelerate their curbside pickup offerings. This form of

With 77% of consumers saying they will be more cautious about cleanliness, health and safety in the post-pandemic era, according to a study from Capgemini Research Institute, it’s no wonder big-box retailers, chain restaurants and smaller local businesses across the country continue to accelerate their curbside pickup offerings. This form of

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to close dine-in services. Social distancing has not satiated guests’ hunger for convenience. Now more than ever, guests expect restaurants to deliver dine-in quality meals, directly to their homes with minimal guest effort.  Restaurants worldwide are

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to close dine-in services. Social distancing has not satiated guests’ hunger for convenience. Now more than ever, guests expect restaurants to deliver dine-in quality meals, directly to their homes with minimal guest effort.  Restaurants worldwide are