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Julie Keller

Julie Keller

Experience Management Solutions for Healthcare

Julie serves as a Solutions Advisor and Co-Founder for Medallia’s Healthcare practice. Her current focus is developing CX infrastructure that is specific to payer and provider challenges, and developing Medallia’s go-to-market strategy to grow Medallia’s footprint within healthcare.

Enhance CAHPS Feedback With Real-Time Capabilities
Aug 05, 2020
Customer Experience

3 Reasons Healthcare Providers Should Enhance CAHPS Feedback With Real-Time Capabilities

3 Reasons Healthcare Providers Should Enhance CAHPS Feedback With Real-Time Capabilities

Many providers will confirm that they got into medicine to connect with and help patients. A strong patient-provider relationship is the bedrock of positive patient experiences, whether that relationship begins in-person or through a telehealth session. In fact, patients who report their providers connecting with them on a deep level,

Many providers will confirm that they got into medicine to connect with and help patients. A strong patient-provider relationship is the bedrock of positive patient experiences, whether that relationship begins in-person or through a telehealth session. In fact, patients who report their providers connecting with them on a deep level,

Nurses - The Brains, Faces and Hearts of Healthcare
Jun 03, 2020
Employee Experience

Nurses – The Brains, Faces and Hearts of Healthcare

Nurses – The Brains, Faces and Hearts of Healthcare

Nurses are always important, but now, they are more important than ever. Nursing is our nation’s largest healthcare occupation, with 3.8 million registered nurses (RNs) in the United States and they play a significant role in caring for patients and patient outcomes. National Nurses Week is typically celebrated for one

Nurses are always important, but now, they are more important than ever. Nursing is our nation’s largest healthcare occupation, with 3.8 million registered nurses (RNs) in the United States and they play a significant role in caring for patients and patient outcomes. National Nurses Week is typically celebrated for one

Medallia: Healthcare
Nov 25, 2019
Customer Experience

Atrium Health – Reinventing Service Recovery

Atrium Health – Reinventing Service Recovery

As a solutions expert for healthcare at Medallia, I get to talk with customers in the industry on a daily basis. Here are my perspectives on the recent webinar featuring Atrium Health and on experience management in the healthcare industry overall.  Healthcare is where innovation, legacy practices, and regulation collide.

As a solutions expert for healthcare at Medallia, I get to talk with customers in the industry on a daily basis. Here are my perspectives on the recent webinar featuring Atrium Health and on experience management in the healthcare industry overall.  Healthcare is where innovation, legacy practices, and regulation collide.