New Trends in CX and AI: What We Learned from Experience ’24

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citize

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customer

On Tuesday, March 24, Medallia hosted a Webinar focused on helping our customers navigate their CX and EX programs during challeng

As discussed in Part I of the “Modifying Customer & Employee Experience Programs During COVID-19” webinar summary now is not t

Today, Medallia hosted a Webinar, Modifying Customer and Employee Experience Programs During COVID-19, and here are the best pract

Millions across the globe are caring for their family, friends, and colleagues, and with strict social distancing policies in effe

At Medallia, we believe that the best ideas are generated when everyone has a voice, and today that’s easier than ever with digita

Healthcare is one of the most challenging things to deal with in life. We have to put the patient at the center of everything we d

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitali

A 3-Step Guide to Using Customer Journeys to create a Positive Return Experience in Retail Build Loyalty Through Your Returns Proc