Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Consumer Intelligence
Video
Research Strategy & Services
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now
Request a demo

Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
Session replay tools
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites and ap

Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Digital Transformation in Pharma
Feb 23, 2021
Customer Experience

How Digital Experiences in Pharma Are Redefining the Industry

Digital transformation in pharma is propelling the industry from follower to forerunner. This is the beginning of the life science
Richard Schwartz

Richard Schwartz

Senior Solution Principal, Life Sciences
Customer Experience Glossary
Feb 19, 2021
Customer Experience

Customer Experience Glossary: The Most Important Terms You Need t

What do we mean when we say customer experience, anyway? Here’s the ultimate customer experience glossary to help guide you. Custo
Medallia

Medallia
How to improve employee engagement in manufacturing
Feb 18, 2021
Employee Experience

How to Improve Employee Engagement in Manufacturing

Employee experience expert Melissa Arronte shares her top tips on how to improve employee engagement in manufacturing. And, it sta
Brian Andrews

Brian Andrews

Senior CX Principal
Insightful Personalization Stats That Matter in 2021
Feb 12, 2021
Digital Experience

8 Insightful Personalization Stats That Matter in 2021

There are more than 1.74 billion websites worldwide striving for users’ attention ­– and superior customer experience has become t
Medallia

Medallia
Building Diversity and Inclusion in the Workplace
Feb 11, 2021
Employee Experience

4 Steps to Building Diversity and Inclusion in the Workplace Thro

Your employees’ insights are key to building diversity and inclusion in the workplace. Here are four steps to help assess and hone
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
Real-Time Customer Feedback
Feb 09, 2021
Customer Experience

3 Ways State Farm® Is Using Real-Time Customer Feedback to Drive

Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points and elevate the customer exper
Shawn Swanson

Shawn Swanson

Senior Manager, Product Marketing
Self Care in the Black Community
Feb 05, 2021
Medallia Culture

Something Doesn’t Feel Right Here: What Does it Mean to Tak

This Black History Month we sat down with Nkechi Deanna Njaka, MSc, neuroscientist, wellness expert and founder of NDN Lifestyle S
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion, and Belonging Communi
Customer Experience in the Hotel Industry
Feb 01, 2021
Contact Center

Customer Experience in the Hotel Industry: You May Not Have Guest

The effects of the pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even

Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Professional Services
Key Metrics for Evaluating Mobile App Experiences
Jan 28, 2021
Digital Experience

7 Key Metrics for Evaluating Mobile App Experiences

At the enterprise level, the success of your mobile app – like increased engagements, sales, and loyalty – hinges on your ability

Medallia

Medallia
Employee Experience Glossary
Jan 27, 2021
Employee Experience

Employee Experience Glossary: The Most Important Terms You Need t

Just what is the employee experience, anyway? Here’s the ultimate employee experience glossary to help guide you! There’s no doubt
Medallia

Medallia
Buy Online Pickup Curbside
Jan 19, 2021
Customer Experience

Buy Online Pickup Curbside is Changing Customer Behavior: Retail’

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty
Zack Hamilton

Zack Hamilton

Solutions Principal, Retail
Inspired by MLK
Jan 15, 2021
Medallia Culture

Inspired by MLK: Fighting Darkness with Light Through Social Impa

As we reflect as a company about our mission, we are inspired by MLK to listen, to understand, and take action. Learn one way Meda
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion, and Belonging Communi