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Blog
Richard Schwartz

Richard Schwartz

Senior Solution Principal, Life Sciences

Richard Schwartz, Life Sciences Industry Practice Lead at Medallia, has 25 years of experience in various leadership and advisory positions focused on health and wellness, literacy, communications, and innovation. Rich has served as advisor and panel leader to TEDMED, Dreamit Ventures, the New York City Mayor’s Council for Innovation via the NYC Media Lab and Combine Accelerator, VIVA Technology, Jefferson Medical College Design Thinking group, and a series of global and emerging health tech innovators.

retail customer experience
Jul 15, 2021
Customer Experience

What Pharma can Learn from Retail’s Customer Experience Innovation

What Pharma can Learn from Retail’s Customer Experience Innovation

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma customer experience?  We have compounding evidence that better experiences lead to better participation, relationships, trust, adherence, and outcomes. A 2012 “systematic review of evidence on the links between patient

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma customer experience?  We have compounding evidence that better experiences lead to better participation, relationships, trust, adherence, and outcomes. A 2012 “systematic review of evidence on the links between patient

Digital Transformation in Pharma
Feb 23, 2021
Customer Experience

How Digital Experiences in Pharma Are Redefining the Industry

How Digital Experiences in Pharma Are Redefining the Industry

Digital transformation in pharma is propelling the industry from follower to forerunner. This is the beginning of the life sciences’ “experience era.” When I think of the qualities that define industry leaders, the words that come to mind are innovative, adaptable, adept — and trepidation. That is, there is trepidation

Digital transformation in pharma is propelling the industry from follower to forerunner. This is the beginning of the life sciences’ “experience era.” When I think of the qualities that define industry leaders, the words that come to mind are innovative, adaptable, adept — and trepidation. That is, there is trepidation