Zack Hamilton

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty and increase revenue. When the COVID-19 pandemic shut down retail locations for a period of time, customer expectations of curbside pickup rapidly shifted from a nice-to-have to a must-have in order to

Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty and increase revenue. When the COVID-19 pandemic shut down retail locations for a period of time, customer expectations of curbside pickup rapidly shifted from a nice-to-have to a must-have in order to

As another holiday shopping season fades into their rearview mirrors, successful retailers recognize how crucial it is to maintain momentum going into the new year. And from a CX perspective, the single biggest post-holiday momentum-killer is customer fatigue. In the weeks leading up to the holidays, consumers spend much of

As another holiday shopping season fades into their rearview mirrors, successful retailers recognize how crucial it is to maintain momentum going into the new year. And from a CX perspective, the single biggest post-holiday momentum-killer is customer fatigue. In the weeks leading up to the holidays, consumers spend much of