Zack Hamilton

As another holiday shopping season fades into their rearview mirrors, successful retailers recognize how crucial it is to maintain momentum going into the new year. And from a CX perspective, the single biggest post-holiday momentum-killer is customer fatigue. In the weeks leading up to the holidays, consumers spend much of

As another holiday shopping season fades into their rearview mirrors, successful retailers recognize how crucial it is to maintain momentum going into the new year. And from a CX perspective, the single biggest post-holiday momentum-killer is customer fatigue. In the weeks leading up to the holidays, consumers spend much of