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Zack Hamilton

Zack Hamilton

Solutions Principal, Retail

Zack leads the Retail Experience at Medallia by utilizing his 10+ years of retail experience. As the Head of Customer Experience & Sales Strategy at a North American retailer, Zack led customer experience strategy, customer service operations and sales strategy by focusing on “building for their customers, by their customers.” He understands the dynamic nature of customer and employee experience within omnichannel organizations and how to utilize customer and employee feedback to innovate, drive digital transformation, scale initiatives across 1,700+ retail stores, and lead cross-department teams.