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Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
retail customer experience
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma

Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Automotive Customer Experience
Jan 12, 2021
Customer Experience

Automotive Customer Experience: Are Auto Dealer Incentives Muting

Shifting focus from auto dealer incentives and survey scores to listening to feedback and acting on it helps brands truly optimize
Bryan Long

Bryan Long
Gartner Magic Quadrant for Voice of the Customer
Jan 08, 2021
Customer Experience

What it Means to be Named a Leader in Gartner Magic Quadrant for

To be named a leader in the first ever Gartner Magic Quadrant for Voice of the Customer, 2020* is an incredible honor for Medallia
Elena Hutchison

Elena Hutchison

EVP, Strategy and Product Marketing
Leader in Experience Management
Dec 23, 2020
Customer Experience

A Toast to the World’s Leader in Experience Management, Santa Cla

An inside look at how the leader in experience management, Santa Claus, has built one of the most loyal customer bases in the worl
Erin Malone

Erin Malone

Senior Marketing Manager, Public Sector
How to Improve Product Experience
Dec 18, 2020
Customer Experience

9 Tips on How to Improve Product Experience and Maximize Customer

Here’s why customer feedback is the key to improve product experience and maximize customer value in every product release.

Marv Storey

Marv Storey

Solution Principal, B2B
Becoming a Medallian
Dec 18, 2020
Medallia Culture

From Art Degree to Becoming a Medallian: Nikki Shares a Glimpse o

Nikki Amberstone shares her passion for workplace services and how diversity was a major factor in her becoming a Medallian Maya A
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion, and Belonging Communi
Stats You Need to Know About Mobile Apps
Dec 17, 2020
Digital Experience

8 Stats You Need to Know About Mobile Apps in 2021

Mobile apps start and end with the user. The difference between a successful mobile app and one that fails is the user experience.
Medallia

Medallia
Trust in COVID Vaccines
Dec 16, 2020
Customer Experience

How Can We Build Trust in COVID Vaccines and Instill Public Confi

Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instil
Jonathan Shafer

Jonathan Shafer
pexels-ekaterina-bolovtsova-4049791 copy
Dec 11, 2020
Market Research

The Five Research Habits of Highly Successful Businesses

Do you currently work for an organization that is a global entity? Has your organization become somewhat of a household name in it
Medallia

Medallia
Takeaways from Afrotech
Dec 11, 2020
Medallia Culture

More than a Conference: 4 Takeaways from Afrotech World

This year Afrotech hit differently, albeit 100% digital and dubbed ‘Afrotech World,’  it provided a break, a smile, a light that w
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion, and Belonging Communi
Improving Patient Engagement: The Answer to Avoidable Readmissions is at Your Fingertips
Dec 08, 2020
Customer Experience

Improving Patient Engagement: The Answer to Avoidable Readmission

The secret to reducing readmissions in healthcare starts with effective communication and improving patient engagement. As we are

Toni Land, MBA, BSN, CPXP

Toni Land, MBA, BSN, CPXP

Senior Director, Solution Principal Healthcare
The Future of Employee Experience: A Q&A with Global HR Industry Analyst Josh Bersin
Dec 01, 2020
Employee Experience

The Future of Employee Experience: A Q&A with Global HR Indu

Leading HR industry analyst Josh Bersin discusses the future of employee experience and a groundbreaking new model called continuo
Erica Desai

Erica Desai

Senior Manager, Employee Experience
VA Customer Experience: A Blueprint for Success
Nov 24, 2020
Customer Experience

VA Customer Experience: A Blueprint for Success

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “co
Lee Becker

Lee Becker

Solutions Principal, Public Sector