Shawn Swanson

Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points and elevate the customer experience. Customer expectations are continuously evolving. That’s become all the more true, and it’s clear that this is a trend that’s not going away anytime soon. Amid an environment full of

Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points and elevate the customer experience. Customer expectations are continuously evolving. That’s become all the more true, and it’s clear that this is a trend that’s not going away anytime soon. Amid an environment full of

Here’s how companies can leverage the voice of the customer when building an AI-powered customer experience strategy that aligns with business priorities. With conversations between brands and customers spanning fragmented channels scattered across social media, surveys, phone calls, and more, listening to customers at scale used to be an all

Here’s how companies can leverage the voice of the customer when building an AI-powered customer experience strategy that aligns with business priorities. With conversations between brands and customers spanning fragmented channels scattered across social media, surveys, phone calls, and more, listening to customers at scale used to be an all