Shawn Swanson

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback platform. There’s no shortage of solutions today to help you obtain customer feedback, from very basic survey tools to sophisticated customer feedback management platforms. But with so many options, how do

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback platform. There’s no shortage of solutions today to help you obtain customer feedback, from very basic survey tools to sophisticated customer feedback management platforms. But with so many options, how do

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn reduce call volume and improve NPS.  Brian Powers, CXO of Likewize, the tech protection and support company, (formerly Brightstar) knows that customer feedback is a gift. As the head

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn reduce call volume and improve NPS.  Brian Powers, CXO of Likewize, the tech protection and support company, (formerly Brightstar) knows that customer feedback is a gift. As the head

Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points and elevate the customer experience. Customer expectations are continuously evolving. That’s become all the more true, and it’s clear that this is a trend that’s not going away anytime soon. Amid an environment full of

Gathering real-time customer feedback via surveys has helped State Farm® to quickly fix pain points and elevate the customer experience. Customer expectations are continuously evolving. That’s become all the more true, and it’s clear that this is a trend that’s not going away anytime soon. Amid an environment full of

Here’s how companies can leverage the voice of the customer when building an AI-powered customer experience strategy that aligns with business priorities. With conversations between brands and customers spanning fragmented channels scattered across social media, surveys, phone calls, and more, listening to customers at scale used to be an all

Here’s how companies can leverage the voice of the customer when building an AI-powered customer experience strategy that aligns with business priorities. With conversations between brands and customers spanning fragmented channels scattered across social media, surveys, phone calls, and more, listening to customers at scale used to be an all