`` Vice President, Executive Advisor
Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Consumer Intelligence
Video
Research Strategy & Services
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now
Request a demo

Blog
Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Executive Advisor

Geoffrey has over 20 years of experience in the hospitality industry. Previously, he led and expanded a global CX program with over 7,000 locations, and was a consultant covering the hospitality & retail sector for PwC. Geoffrey has held management and operational roles with Hilton Worldwide, Marriott International, Starwood Hotels & Resorts, Carlson Hotels, Dolce Hotels & Resorts, and Levy Restaurants.

Meta Reality Labs blog
Aug 06, 2024
Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
How to Create a Customer Engagement Strategy
Jun 28, 2021
Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Customer Experience in the Hotel Industry
Feb 01, 2021
Contact Center

Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers

Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers

The effects of the pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even if you think you don’t have a customer right now. We’re about one year into the COVID-19 pandemic and, much like the spread of the virus, the hit to

The effects of the pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even if you think you don’t have a customer right now. We’re about one year into the COVID-19 pandemic and, much like the spread of the virus, the hit to

6 Ways to Humanize Messaging Tools in the Hotel Industry
Feb 26, 2020
Customer Experience

6 Ways to Humanize Messaging Tools in the Hotel Industry

6 Ways to Humanize Messaging Tools in the Hotel Industry

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitality industry, where guests look to staff to help them make their hotel experience as relaxing and comfortable as possible.  Messaging tools can be extremely effective and can provide hotels

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitality industry, where guests look to staff to help them make their hotel experience as relaxing and comfortable as possible.  Messaging tools can be extremely effective and can provide hotels

Medallia: Social Media Engagement
Dec 12, 2018
Customer Experience

Top 4 Strategies to Maximize Your Social Media Engagement

Top 4 Strategies to Maximize Your Social Media Engagement

Regardless of the industry, we should have the same reaction when a customer publicizes a problem – respond to their concern, diffuse the situation as quickly as possible, and try to address the root cause, especially when that complaint is shared on social media where it can reach hundreds of

Regardless of the industry, we should have the same reaction when a customer publicizes a problem – respond to their concern, diffuse the situation as quickly as possible, and try to address the root cause, especially when that complaint is shared on social media where it can reach hundreds of

Introducing Global Benchmarking
Nov 28, 2017
Customer Experience

Introducing Global Benchmarking

Introducing Global Benchmarking

At Medallia, we know that it is critically important for global hotel brands to understand how they are performing in customer experience versus their competition. That is why Medallia’s Social Feedback solution now includes Global Benchmarking, which enables real-time, brand-level benchmarking based on social reviews and scores from the top

At Medallia, we know that it is critically important for global hotel brands to understand how they are performing in customer experience versus their competition. That is why Medallia’s Social Feedback solution now includes Global Benchmarking, which enables real-time, brand-level benchmarking based on social reviews and scores from the top