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Geoffrey Ryskamp

Geoffrey Ryskamp

Vice President, Professional Services

Geoffrey has 20 years of experience in the hospitality industry, most recently as a founding member of the asset management team at Pebblebrook Hotel Trust. Previously he led and expanded a global CX program with over 7,000 locations, and was a consultant covering the hospitality & retail sector for PwC. Geoffrey has held management and operational roles with Hilton Worldwide, Marriott International, Starwood Hotels & Resorts, Carlson Hotels, Dolce Hotels & Resorts, and Levy Restaurants.

How to Create a Customer Engagement Strategy
Jun 28, 2021
Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

How to Create a Customer Engagement Strategy that Boosts Guest Satisfaction and Loyalty

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalty.    The hospitality and travel industry’s recovery is on many people’s minds as vaccines continue to roll out and the end of the pandemic is in sight in some parts of

Customer Experience in the Hotel Industry
Feb 01, 2021
Contact Center

Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers

Customer Experience in the Hotel Industry: You May Not Have Guests, But You Still Have Customers

The effects of the pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even if you think you don’t have a customer right now. We’re about one year into the COVID-19 pandemic and, much like the spread of the virus, the hit to

The effects of the pandemic on the hospitality industry are gloomy, but customer experience can be a competitive advantage — even if you think you don’t have a customer right now. We’re about one year into the COVID-19 pandemic and, much like the spread of the virus, the hit to

6 Ways to Humanize Messaging Tools in the Hotel Industry
Feb 26, 2020
Customer Experience

6 Ways to Humanize Messaging Tools in the Hotel Industry

6 Ways to Humanize Messaging Tools in the Hotel Industry

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitality industry, where guests look to staff to help them make their hotel experience as relaxing and comfortable as possible.  Messaging tools can be extremely effective and can provide hotels

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitality industry, where guests look to staff to help them make their hotel experience as relaxing and comfortable as possible.  Messaging tools can be extremely effective and can provide hotels

Medallia: Social Media Engagement
Dec 12, 2018
Customer Experience

Top 4 Strategies to Maximize Your Social Media Engagement

Top 4 Strategies to Maximize Your Social Media Engagement

Regardless of the industry, we should have the same reaction when a customer publicizes a problem – respond to their concern, diffuse the situation as quickly as possible, and try to address the root cause, especially when that complaint is shared on social media where it can reach hundreds of

Regardless of the industry, we should have the same reaction when a customer publicizes a problem – respond to their concern, diffuse the situation as quickly as possible, and try to address the root cause, especially when that complaint is shared on social media where it can reach hundreds of

Introducing Global Benchmarking
Nov 28, 2017
Customer Experience

Introducing Global Benchmarking

Introducing Global Benchmarking

At Medallia, we know that it is critically important for global hotel brands to understand how they are performing in customer experience versus their competition. That is why Medallia’s Social Feedback solution now includes Global Benchmarking, which enables real-time, brand-level benchmarking based on social reviews and scores from the top

At Medallia, we know that it is critically important for global hotel brands to understand how they are performing in customer experience versus their competition. That is why Medallia’s Social Feedback solution now includes Global Benchmarking, which enables real-time, brand-level benchmarking based on social reviews and scores from the top