Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Consumer Intelligence
Video
Research Strategy & Services
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now
Request a demo

Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
Top Lessons from Schneider Electric
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve custom

Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
An older adult writes notes next to her laptop at a desk in her living room
Sep 12, 2022
Employee Experience

Employee Experience Strategy 101: The Simple Steps to Launch an E

Launch an employee experience program to engage with and motivate employees, which ultimately leads to a reduction in turnover, an
Dan Gingiss

Dan Gingiss

Guest Contributor
Contact center agents live chatting with customers
Sep 08, 2022
Contact Center

7 Ways Live Chat Experiences Optimize a Contact Center

Keep up with customer expectations by using live chat experiences to optimize a contact center and communicate instantly, personal
Mandisa Makubalo

Mandisa Makubalo

Managing Director of Unlimited Experiences SA
Attendees at a software conference
Sep 06, 2022
Customer Experience

Dreamforce 2022: Your Guide to Salesforce’s Biggest Event of the

Prepare for Dreamforce 2022 with a guide that covers what to expect, as well as the sessions and workshops to attend while at Sale
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
An employee experience leader holding a discussion in a conference room with one of the teams
Aug 31, 2022
Employee Experience

Why Every Organization Needs an Employee Experience Program

Solving problems for customers, unlocking opportunities for innovation, bridging communication gaps — here are the compelling reas
Annette Franz

Annette Franz

Guest Contributor
A family walking happily through an airport with their luggage
Aug 29, 2022
Market Research

The Biggest Consumer Behavior Trends of 2022 (So Far)

The latest consumer behavior trends, according to new market research analyzing consumer foot traffic, transactions, and survey re
Andrew Custage

Andrew Custage

Head of Insights, Medallia Market Research
An automotive dealer helps a new customer buy a car
Aug 26, 2022
Market Research

What Automotive OEMs & Dealers Can Do to Improve Customer Ex

External forces are disrupting the customer experience in the automotive industry. Find out what OEMs and dealers can do to improv
Mary Kearl

Mary Kearl

Contributing Writer
An employee looking dejected at her desk
Aug 25, 2022
Employee Experience

How Employee Experience Suffers Without a Listening Strategy: 10

Experts reveal the challenges companies face when they don’t listen to employees, highlighting the importance of employee ex
Mary Kearl

Mary Kearl

Contributing Writer
A contact center agent looks overwhelmed by her workload
Aug 22, 2022
Contact Center

The 2022 Contact Center Trifecta of Pain: Increasing Workloads (P

As the contact center faces the challenges of increasing workloads, these are the key strategies to maximize contact center agent

Rachel Lane

Rachel Lane

Solution Principal, Contact Center
A view from above of six board members sitting at a conference table
Aug 17, 2022
Customer Experience

From the Front Lines to the Boardroom: How to Prioritize CX &

Executives rarely discuss customer experience and employee experience in the boardroom. Here’s how to change that and make CX and

Bill Staikos

Bill Staikos

SVP, Community Engagement
contact-center-trifecta-of-pain-rising-attrition-rates
Aug 15, 2022
Contact Center

The 2022 Contact Center Trifecta of Pain: Rising Attrition Rates

Here’s what is contributing to higher contact center turnover rates, and what employers can do about attrition.
Rachel Lane

Rachel Lane

Solution Principal, Contact Center
12 Customer Experience Stats Show Why Resolving Channel Silos is Crucial Today
Aug 10, 2022
Contact Center

12 Customer Experience Statistics for Creating an Agile Service M

For a strong customer experience, contact centers need to adopt an agile approach to support. Lean on these customer experience st
Medallia

Medallia
A contact center hiring manager interviewing a candidate
Aug 08, 2022
Contact Center

The 2022 Contact Center Trifecta of Pain: The Struggle to Hire (P

In a tight labor market, it’s difficult for contact centers to attract candidates. Here are the factors at play and what talent ac
Rachel Lane

Rachel Lane

Solution Principal, Contact Center