Request a Demo

Solutions

Jumpstart and supercharge your experience programs with apps, components, and integrations

MEDALLIA XCHANGE

Out-of-the box industry solutions deployed in days

MEDALLIA GO
Roles
Industries
 
Institute

Thought leadership, education and events from Medallia.

LEARN MORE

Your source for the latest CX research, insights and resources.

Company

Creating a culture that values every person and every experience.

OUR VALUES
MEDALLIA EXPERIENCE CLOUD

Turn signals into action with the #1 Experience Platform

LEARN MORE All Products
CORE PLATFORM
EXPERIENCES
MASTERCAST SERIES

Learn from the experience masters in a self guided format.

LEARN MORE
EVENTS & WEBINARS
RESOURCES
Request a Demo

Blog
Bill Staikos

Bill Staikos

SVP, Community Engagement

Bill is a globally-recognized experience leader with over 20 years of proven expertise envisioning and executing holistic, customer-led strategies. Prior to Medallia, Bill held executive-level roles at Freddie Mac, JPMorgan & Chase Co, Credit Suisse, and American Express. Bill also hosts an award-winning podcast, Be Customer Led, with listeners in nearly 100 countries.

An employee using AR to make adjustments to a new vehicle
Jan 24, 2023
Customer Experience

From Omnichannel to Omniverse: The New Channels for Tomorrow’s Customer Experience

From Omnichannel to Omniverse: The New Channels for Tomorrow’s Customer Experience

As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the future.

As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the future.
A happy customer receives the items she ordered in boxes from a happy delivery person
Oct 04, 2022
Customer Experience

What a Winning CX Culture Delivers: The Characteristics & Steps for Customer-Led Success

What a Winning CX Culture Delivers: The Characteristics & Steps for Customer-Led Success

Becoming customer-led is what all brands should strive for — learn why it’s important to let your customers drive your business and how to build a winning CX culture.

Becoming customer-led is what all brands should strive for — learn why it’s important to let your customers drive your business and how to build a winning CX culture.
The heads of different teams collaborate on a new organizational structure to benefit customer experience
Sep 29, 2022
Customer Experience

CX Organizational Structures That Work: Choose the Best Model for Your Business

CX Organizational Structures That Work: Choose the Best Model for Your Business

Discover the four customer experience organizational structures that exist today, as well as the pros and cons of each.

Discover the four customer experience organizational structures that exist today, as well as the pros and cons of each.
Executives sit at conference room table formulating a new plan to drive sustainable change
Sep 22, 2022
Customer Experience

Plan, Prototype & Promote: The 3 Phases for Driving Sustainable Change Across an Organization

Plan, Prototype & Promote: The 3 Phases for Driving Sustainable Change Across an Organization

Here’s how customer experience (CX) and employee experience (EX) teams can drive sustainable change across an organization.

Here’s how customer experience (CX) and employee experience (EX) teams can drive sustainable change across an organization.
A view from above of six board members sitting at a conference table
Aug 17, 2022
Customer Experience

From the Front Lines to the Boardroom: How to Prioritize CX & EX with Executive Leadership

From the Front Lines to the Boardroom: How to Prioritize CX & EX with Executive Leadership

Executives rarely discuss customer experience and employee experience in the boardroom. Here’s how to change that and make CX and EX a company-wide priority.

Executives rarely discuss customer experience and employee experience in the boardroom. Here’s how to change that and make CX and EX a company-wide priority.
A customer experience leader looking stressed at his desk
Aug 03, 2022
Customer Experience

What CX Leaders Should Do to Prepare for a Financial Downturn

What CX Leaders Should Do to Prepare for a Financial Downturn

Economic uncertainty is unpredictable. Here’s what CX leaders should do as a financial downturn looms.

Economic uncertainty is unpredictable. Here’s what CX leaders should do as a financial downturn looms.
A CX leader sitting proudly at his laptop
Jun 10, 2022
Customer Experience

4 Key Elements to Creating a Successful Customer Experience Program & Becoming a CX Leader

4 Key Elements to Creating a Successful Customer Experience Program & Becoming a CX Leader

Here’s how to create a successful customer experience program and lead within your industry, according to Bill Staikos, Medallia’s SVP of Community Engagement.

Here’s how to create a successful customer experience program and lead within your industry, according to Bill Staikos, Medallia’s SVP of Community Engagement.
A new CX team looks at their new strategy on a laptop
Mar 17, 2022
Customer Experience

Best Practices for Building a Customer Experience Team

Best Practices for Building a Customer Experience Team

Discover real-world advice for building a customer experience team structure — and the right customer experience leadership — from Medallia’s SVP of Industry Solutions, Bill Staikos. Building a customer experience team is an essential step of creating a customer experience program and ultimately improving the overall customer experience.  In my

Discover real-world advice for building a customer experience team structure — and the right customer experience leadership — from Medallia’s SVP of Industry Solutions, Bill Staikos. Building a customer experience team is an essential step of creating a customer experience program and ultimately improving the overall customer experience.  In my