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Blog
Dan Gingiss

Dan Gingiss

Guest Contributor

Dan is an international keynote speaker and customer experience coach. His 20-year professional career included leadership positions at McDonald’s, Discover, and Humana. He is the author of two books and the host of multiple podcasts and video series. Learn more at www.dangingiss.com.

Coffee chain employees sharing a connected experience
Jan 10, 2023
Customer Experience

Customer Experience is Actually Everyone’s Job, Not Just the CX Team’s

Customer Experience is Actually Everyone’s Job, Not Just the CX Team’s

Deciding who’s responsible for customer experience may seem obvious, but in reality it’s not only on the CX team to help deliver a connected experience as an organization.

Deciding who’s responsible for customer experience may seem obvious, but in reality it’s not only on the CX team to help deliver a connected experience as an organization.
An older adult writes notes next to her laptop at a desk in her living room
Sep 12, 2022
Employee Experience

Employee Experience Strategy 101: The Simple Steps to Launch an EX Program

Employee Experience Strategy 101: The Simple Steps to Launch an EX Program

Launch an employee experience program to engage with and motivate employees, which ultimately leads to a reduction in turnover, an increase in morale, and the creation of better experiences for your customers.

Launch an employee experience program to engage with and motivate employees, which ultimately leads to a reduction in turnover, an increase in morale, and the creation of better experiences for your customers.
A customer experience team collaborates around a conference table
Jun 15, 2022
Customer Experience

Why Customer Feedback is the Key to a Successful Customer Experience Program

Why Customer Feedback is the Key to a Successful Customer Experience Program

Here’s why a successful customer experience program needs customer feedback at the center of its operation, according to Dan Gingiss, who’s worked with top-tier brands including Discover and McDonald’s.

Here’s why a successful customer experience program needs customer feedback at the center of its operation, according to Dan Gingiss, who’s worked with top-tier brands including Discover and McDonald’s.