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Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
Agents in a contact center
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Customer service is pivotal to brand loyalty — here are tips for a contact center to manage (and improve) customer and agent exper

Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
A couple uses a tablet to shop for something online from the comfort of their couch
Aug 02, 2022
Digital Experience

A Quick Guide to Understanding Digital Experience Score (DXS) as

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online jou
Sheila Mulrooney

Sheila Mulrooney

Product Marketing Manager
Companies-With-Best-CX-EX-Social_0722_SOC_1280x720_ENG
Jul 26, 2022
Customer Experience

What Companies with the Best Customer Experience & Employee

Here’s what CX and EX leaders do in order to provide the best customer experience and the best employee experience.
Mary Kearl

Mary Kearl

Contributing Writer
A look into BIPOC mental health
Jul 25, 2022
Medallia Culture

Why Are Your Colleagues So Tired? A Look into BIPOC Mental Health

This interview with two mental health practitioners explores the reasons why BIPOC communities are burned out, and the path forwar
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion, and Belonging Communi
A front desk employee collaborates with the hotel manager
Jul 21, 2022
Employee Experience

5 Benefits of an Employee Experience Strategy for Travel & H

Discover the top benefits of employee experience, including reducing employee burnout and driving cost savings, revenue, and emplo
Mary Kearl

Mary Kearl

Contributing Writer
A young woman sits at her desk with her laptop, smiling
Jul 19, 2022
Digital Experience

How Real-Time Interactions Improve Digital Experiences in the Mom

Identifying and responding to a digital experience after it occurs doesn’t accomplish much — but building your digital experience

Felix Kunhardt

Felix Kunhardt

VP, Product for Medallia Digital Suite
An example of text analytics
Jul 15, 2022
Customer Experience

6 Things You Need in an RFP for Text Analytics Software

Looking for a text analytics solution? Here’s what needs to be in your request for proposal (RFP) while making the decision

Joanna Moser

Joanna Moser

Senior Director, Data & Analytics
A woman sits next to her luggage at an airport, typing on her laptop
Jul 13, 2022
Market Research

What Makes Customers Loyal? Your Customer Loyalty FAQs — Answered

New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry ha
Andrew Custage

Andrew Custage

Head of Insights, Medallia Market Research
Pride month
Jun 30, 2022
Medallia Culture

Unapologetically Herself: Pride Month Q&A with Jen Westhead

As Pride Month comes to a close, Jen Westhead, a Global People Operations Analyst at Medallia, shares her story.
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion, and Belonging Communi
Two contact center team members share notes
Jun 28, 2022
Contact Center

A Leader’s Guide to Achieving a High-Performance Contact Center C

Contact center leaders must prioritize culture in order to motivate agents, increase customer satisfaction, and decrease turnover

Mandisa Makubalo

Mandisa Makubalo

Managing Director of Unlimited Experiences SA
A lender helps a couple sign financial paperwork
Jun 23, 2022
Customer Experience

Turning Transactions to Trust in Financial Services: Q&A wit

Dan Brousseau, Solutions Principal at Medallia, shares his views on the state of customer experience in financial services and wha
Mary Kearl

Mary Kearl

Contributing Writer
A customer on their couch with their credit card orders something on their phone
Jun 21, 2022
Digital Experience

Digital Maturity in Retail: How Leading Brands Stay Competitive w

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digit
Sheila Mulrooney

Sheila Mulrooney

Product Marketing Manager
Ukrainian flag
Jun 17, 2022
Medallia Culture

Close to Home: Helping Ukrainian Refugees and the View from Polan

Marta Kin, Medallia VP of International Marketing, shares her perspective from nearby Warsaw, Poland in this employee Q&A.
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy