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Blog
Rachel Lane

Rachel Lane

Medallia Solution Principal

The Future of Customer Experience in 2020
Jan 28, 2020
Customer Experience

Trends Shaping The Future of Customer Experience in 2020

Trends Shaping The Future of Customer Experience in 2020

The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focused on the future.” In a nutshell, that’s our philosophy on building customer experience (CX). To keep up with customers, you need to tackle today’s pain points—but that’s not enough. CX

The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focused on the future.” In a nutshell, that’s our philosophy on building customer experience (CX). To keep up with customers, you need to tackle today’s pain points—but that’s not enough. CX

Jul 02, 2019

Three Takeaways From Medallia’s Experience ‘19 Conference

Three Takeaways From Medallia’s Experience ‘19 Conference

Medallia recently hosted its annual customer conference Experience ’19,  a convergence of all things experience management, and an opportunity to socialize the cutting-edge practices insights, and news from leading brands and CX professionals worldwide.  With over 2,000 attendees, our largest to date, the three-day event was truly an event that

Medallia recently hosted its annual customer conference Experience ’19,  a convergence of all things experience management, and an opportunity to socialize the cutting-edge practices insights, and news from leading brands and CX professionals worldwide.  With over 2,000 attendees, our largest to date, the three-day event was truly an event that

Medallia: Customer Experience
Jun 26, 2018
Customer Experience

Research Shows Customer Experience Top Reason Consumers Choose a Brand

Research Shows Customer Experience Top Reason Consumers Choose a Brand

Consumers today are sophisticated and do their research before making a purchase. They expect to have a seamless and positive experience and, if those expectations aren’t met, consumers know they have options. For companies looking to create a competitive edge, having a strong brand recognition, or even a stellar product

Consumers today are sophisticated and do their research before making a purchase. They expect to have a seamless and positive experience and, if those expectations aren’t met, consumers know they have options. For companies looking to create a competitive edge, having a strong brand recognition, or even a stellar product