Request a Demo

icon search icon search
icon search
Solutions

Jumpstart and supercharge your experience programs with apps, components, and integrations

Medallia Xchange
Roles
Industries
 
Institute

Thought leadership, education and events from Medallia.

Learn More

Your source for the latest CX research, insights and resources.

Company

Creating a culture that values every person and every experience.

Our Values
CORE PLATFORM
EXPERIENCES
CAPTURE SIGNALS
ANALYZE & PREDICT
TAKE ACTION
MASTERCAST SERIES

Learn from the experience masters in a self guided format.

Learn More
EVENTS & WEBINARS
RESOURCES
close
Request a Demo

Blog
Rachel Lane

Rachel Lane

Medallia Solution Principal

A contact center agent working in front of his computer
Oct 26, 2021
Contact Center

Contact Center Trends: The Current State & 6 Key Forces at Play

Contact Center Trends: The Current State & 6 Key Forces at Play

It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact center trends at play, it’s clear that we are seeing the emergence of a decade of great challenge, but also great opportunity.  It’s been quite some

It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact center trends at play, it’s clear that we are seeing the emergence of a decade of great challenge, but also great opportunity.  It’s been quite some

Speech Analytics and the New Age of Contact Centers
Jun 29, 2020
Contact Center

Speech Analytics for Contact Centers: The Future is Here

Speech Analytics for Contact Centers: The Future is Here

As organizations start to look over the horizon from COVID-19, we realize that most businesses have just been forced through the eye of a storm. In the world of the contact center that old normal took six decades to create, we’ve seen momentous change that was forced upon us.  Before

As organizations start to look over the horizon from COVID-19, we realize that most businesses have just been forced through the eye of a storm. In the world of the contact center that old normal took six decades to create, we’ve seen momentous change that was forced upon us.  Before

The Future of Customer Experience in 2020
Jan 28, 2020
Customer Experience

Trends Shaping The Future of Customer Experience in 2020

Trends Shaping The Future of Customer Experience in 2020

The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focused on the future.” In a nutshell, that’s our philosophy on building customer experience (CX). To keep up with customers, you need to tackle today’s pain points—but that’s not enough. CX

The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focused on the future.” In a nutshell, that’s our philosophy on building customer experience (CX). To keep up with customers, you need to tackle today’s pain points—but that’s not enough. CX

Jul 02, 2019

Three Takeaways From Medallia’s Experience ‘19 Conference

Three Takeaways From Medallia’s Experience ‘19 Conference

Medallia recently hosted its annual customer conference Experience ’19,  a convergence of all things experience management, and an opportunity to socialize the cutting-edge practices insights, and news from leading brands and CX professionals worldwide.  With over 2,000 attendees, our largest to date, the three-day event was truly an event that

Medallia recently hosted its annual customer conference Experience ’19,  a convergence of all things experience management, and an opportunity to socialize the cutting-edge practices insights, and news from leading brands and CX professionals worldwide.  With over 2,000 attendees, our largest to date, the three-day event was truly an event that

Medallia: Customer Experience
Jun 26, 2018
Customer Experience

Research Shows Customer Experience Top Reason Consumers Choose a Brand

Research Shows Customer Experience Top Reason Consumers Choose a Brand

Consumers today are sophisticated and do their research before making a purchase. They expect to have a seamless and positive experience and, if those expectations aren’t met, consumers know they have options. For companies looking to create a competitive edge, having a strong brand recognition, or even a stellar product

Consumers today are sophisticated and do their research before making a purchase. They expect to have a seamless and positive experience and, if those expectations aren’t met, consumers know they have options. For companies looking to create a competitive edge, having a strong brand recognition, or even a stellar product